Connecticut Education Association
an affiliate of the National Education Association

Membership Associate

Based in Hartford, CT

 

About Us:
The Connecticut Education Association (CEA) is a dedicated educators’ labor union whose mission is to champion educators, students, and public schools. We have been a leading voice for teacher professionalism and school improvement since our formation in 1848.

CEA is seeking a Membership Associate responsible for supporting membership operations, maintaining membership data integrity, and assisting with membership engagement initiatives. This position plays a critical role in ensuring accurate membership processing, supporting local affiliates, and strengthening membership growth and retention efforts.

Duties and Responsibilities:
Membership Operations & Data Management

• Maintain CEA membership files and administer membership processing, including enrollments, renewals, changes, and cancellations
• Coordinate with the National Education Association (NEA) membership and data processing staff to ensure accuracy and continuity of membership data
• Monitor and maintain membership records, ensuring data accuracy and completeness
• Proactively identify and correct data discrepancies through regular data audits and cleanup efforts
• Track membership withdrawals, drops, and status changes, ensuring appropriate documentation and communication
• Assist with bargaining unit audits and send quarterly roster reminders
• Update and track local dues changes

Membership Support & Engagement 

• Provide membership support to UniServ representatives, local associations, and membership chairs
• Respond to inquiries related to membership processing, status, and counts
• Communicate membership policies, procedures, and updates to members and staff
• Assist in identifying and pursuing potential members to support membership growth
• Provide special services information and support to members and local associations

Report & Training

• Generate membership reports and fulfill membership data requests
• Train staff and local leaders on NEA 360 functions, including reporting and search capabilities
• Participate in membership-related trainings, including Summer Conference, Membership Chair, and Treasurer training
• Create and revise training materials such as handbooks and calendars

Membership Materials & Coordination 

• Coordinate ordering of membership enrollment and renewal materials from NEA
• Prepare and distribute membership materials to UniServ offices and local associations
• Assist with CEA Representative Assembly (RA) delegate registration coordination

Administrative Support 

• Support membership-related administrative functions
• Maintain membership-related documentation and procedures
• Assist assigned committees and working groups as needed
• Perform other related duties as assigned by management

Education: 
High School Diploma or GED required

Preferred Qualifications:

• Knowledge of CEA membership structure and eligibility requirements
• Experience working with membership databases or data systems
• Understanding of payroll deduction and dues processes
• Familiarity with union or membership-based organizations
• Strong organizational and data management skills
• Experience with reporting tools and database cleanup best practices
• Ability to interpret and communicate membership policies and procedures

Core Skills & Competencies: 

• Dependability & Professionalism – Meets deadlines, follows through on commitments, demonstrates integrity, and maintains composure under pressure.
• Ethics & Integrity – Treats others with respect, builds trust, upholds organizational values, and maintains confidentiality.
• Initiative & Innovation – Seeks responsibility, identifies opportunities, develops creative solutions, and embraces new approaches.
• Interpersonal & Teamwork – Builds positive relationships, resolves conflicts constructively, supports team goals, and contributes to group morale.
• Leadership & Strategic Thinking – Demonstrates sound judgment, supports organizational priorities, and adapts to evolving membership needs.
• Organizational & Planning – Prioritizes and manages workload effectively, plans for resources, and ensures compliance with policies and procedures.
• Productivity & Quality – Produces accurate, timely, and high-quality work; applies feedback for continuous improvement; strives for efficiency.
• Safety & Security – Adheres to safety protocols, safeguards organizational systems, and maintains secure practices in the workplace. Maintains sound practices to ensure the security and integrity of CEA offices and systems.
• Communication (Oral & Written) – Communicates clearly and professionally, adapts messaging for various audiences, and provides effective training and guidance.
• Customer/Member Service – Responds promptly to member needs, provides accurate information, and maintains strong relationships with members and stakeholders.

Reports To:
Chief Financial Officer

Physical Demands and Work Environment:
The work is primarily performed in an office environment. Reasonable accommodations will be provided to enable individuals with disabilities to perform the essential functions (headquartered in Hartford, CT). 

Pay and Benefits:
The salary range is $67,065 – $85,946 commensurate with experience and in accordance with the collective bargaining agreement. We offer a comprehensive benefits package, including medical, dental, and vision coverage; a 401(k) and pension plan; 16 paid holidays; as well as vacation and sick time. 

Equal Opportunity:
CEA is proud to be an Equal Opportunity Employer, committed to building a workplace culture rooted in diversity, equity, inclusion, and belonging. We strongly encourage applications from individuals who identify as people of color, LGBTQ+, people with disabilities, veterans, and others from historically underrepresented backgrounds. 

Individuals with disabilities requiring accommodations in the application and interview process should contact Latisha Billups at latishab@cea.org. 

To Apply:
All external applications should be submitted HERE.