Minnesota Nurses Association
345 Randolph Avenue #200, St. Paul, MN  55102
Fax: 651-695-7000  Web: www.mnnurses.org
 

Temporary Membership Assistant

Based in St. Paul, MN

 

POSITION TITLE: Temporary Membership Assistant
LENGTH OF TERM: 9 months with the possibility for extension
DEPARTMENT: Membership
ACCOUNTABLE TO: Director of Data and Technology

DUTIES & RESPONSIBILITIES:

• Prepare, review for accuracy, and send out certified letters to new hires and delinquents and forwards necessary terminations to employers
• Maintains records of membership dues for payroll deduction, direct pay, and credit card payments
• Responds to emails and phone calls from union members with diplomacy and knows when to refer calls to their supervisor
• Edits, enters, controls, and maintains membership records, guaranteeing data integrity and consistency
• Processes files and reports efficiently and accurately through UnionWare
• Position hours are 8:00 am until 4:30 pm, Monday through Friday. Attendance and punctuality are essential functions of the position

QUALIFICATIONS:
Experience: 

• Knowledge of labor unions
• Mastery of database management and/or billing systems such as UnionWare
• Advanced proficiency with computers and Excel
• Advanced experience with mail merge
• Ability to utilize databases or programs to compare lists and mass update records
• Excellent communication skills, both verbal and written
• Demonstrated ability to manage priorities and to diligently input data into database
• Highly organized, detail-oriented individual with critical thinking skills required
• Ideal candidate will have a collections background and is comfortable with tense or sensitive conversations
• Membership Assistant routinely answers phone calls and e-mails from individuals who are questioning their bills, so Membership Assistant must be prepared to explain the mathematical calculations to the individual and design payment plans with the individual
• Applicant must be comfortable with calculating refunds and billing. 
• Excellent interpersonal skills: high degree of patience and tact

Salary: Salary range is $50,315 – $91,541 with initial placement on the wage scale depending on experience and qualifications. Step increases per collective bargaining agreement. 

MNA is an EEO/AA Employer.

Contact: 
Send your résumé and cover letter to Brenda Woodall, MNA Human Resources Manager, at brenda.woodall@mnnurses.org.