Union Plus

Fulfillment & Program Support Specialist

Based in Washington, DC

 

   

Location: Washington, DC
In-office, with limited remote work

Full-time

Reports to: Administrative Director

Fulfillment Responsibilities

• Responsible for bulk leader fulfillment, including fulfilling, shipping via UPS or USPS and closing the UPS file daily.
• Responsible for approving orders within 24 – 48 hours
• Responsible for transferring materials from fulfillment vendor to UP to ensure adequate inventory for in-house fulfillment
• Responsible for contacting leaders who order literature to confirm contact information, email, mobile and website information. Also responsible for encouraging leaders to order Tier One program materials.
• Responsible for updating NetSuite via phone calls to leaders, returns and website information
• Responsible for meeting the fulfillment standards and goals set annually by UP
• Responsible for convention display packing, shipment, tracking and unpacking
• Responsible for assisting with collation of meeting or convention packets as needed
• Responsible for data entry in database for received items, transferred items and items to be killed or destroyed.
• Responsible for logging and handling returned materials

Mailroom and Fax Processing Responsibilities

• Responsible for keeping the mailroom organized and stocked as needed
• Responsible for being a back-up to the Customer Service Specialist for receiving and sorting incoming mail, placing mail in staff mailbox folders
• Responsible for forwarding to UP staff that is working remotely, via scan or UPS, USPS or other carrier.
• Responsible for monitoring UP fax machine for incoming faxes and distributing to UP staff as appropriate.

Receptionist Responsibilities

• Responsible for covering daily receptionist lunch breaks and vacations
• Responsible for consistently courteous, professional and dependable phone receptionist coverage, including screening calls, probing to ensure appropriate call direction, conveying accurate information to callers and discreetly paging staff as needed.
• Responsible for greeting visitors and notifying staff of their arrival.
• Responsible for handling package delivery including logging all deliveries; notifying recipients or secretaries of packages
• Responsible for prompt processing and distribution of incoming mail including sorting, opening and date stamping non-specific addressed mail
• Responsible for maintenance of the USPS Business Reply Mail Distribution and Account Balance
• Responsible for arranging for courier pickups and deliveries; maintaining accurate courier log

General Clerk Responsibilities

• Responsible for assisting Administrative Director with office and kitchen supply orders and stocking supply shelves.
• Responsible for daily metering of mail brought to the mail room including the printing and mailing of monthly MAP invoices .
• Responsible for being the back-up to the Administrative Director to update postage meter, replenish postage meter funds and other hardware maintenance
• As requested, responsible for assisting with replenishing ink cartridges and other hardware maintenance for all office copiers and fax machines
• Responsible for assisting departments with clerical work as time permits and as assigned by direct manager.
• Responsible for other duties as assigned.

Mortgage Assistance Program and Grant Responsibilities

• Responsible for ensuring Senior Benefits Manager receives Mortgage Assistance Program (MAP) claim packages and Program Assistant receives all Veteran’s Grants (VG) claim packages on a timely basis by distributing MAP and VG grants claim packages received by mail by scanning/email, UPS, USPS or other carrier.
• Responsible for processing basic grant information during peak volume periods, when needed.

Miscellaneous Responsibilities

• As requested, responsible for assisting Marketing and Program Managers with mailings.

Position Requirements

• This is a time-sensitive position requiring dependability and punctuality
• Must be able to lift boxes weighing 50 lbs., lift and reach overhead
• High level of accuracy and speed in data entry
• Good verbal communication
• Good telephone and customer service skills
• Knowledge of unions and union program participation or ability to learn detailed information
• Knowledge of UP programs or ability to learn detailed information and use computer- based tools to access information
• Mid-level computer skills, including software, the internet and relational database
• This position is not eligible for the compressed work schedule

Salary: $50K
Benefits: Pension, 401(k), Paid Healthcare, FSA, Holidays

To Apply:
Candidates can send résumés to RESUMES@unionplus.org