United Domestic Workers of America
AFSCME Local 3930

Training & Development Specialist

Based in San Diego, CA

 

UDW Overview:
United Domestic Workers of America, UDW/AFSCME Local 3930 is a statewide labor union that represents more than 200,000 home care and family child care providers in 45 counties in California. Founded in 1979, UDW is a diverse, progressive labor organization that seeks dynamic, committed individuals who will support our members and those for whom they care locally, statewide, and at the national level.

UDW is one of California’s largest labor unions. We consistently support and lead important social justice initiatives like fighting for racial justice, income inequality, and affordable health care for all. We are committed to respect and dignity for seniors, people with disabilities, and the children in our care. We fight for better working conditions and fair pay for home care and child care providers, and full funding for life-saving programs like In-Home Supportive Services (IHSS) and subsidized family child care. For more information about UDW, please visit our website at www.udwa.org

Job Information:
Job Title: Training & Development Specialist
Job Type: Exempt (Salary)
Department: Education & Training
Reports to: Director of Education & Training
UDW Office Hours: Monday to Friday, 9:00 AM to 6:00 PM (subject to change)
Job Location: San Diego, CA
Salary Range: $68,640.00/ year to $92,019.00/ year
Work Arrangements: Hybrid (baseline is three days in office and two days remote) Must be able to travel, locally and statewide.

Job Summary:
To support the culture of continuous learning within UDW, the Training and Development Specialist will be responsible for creating and implementing effective training programs that enhance the knowledge and skills of employees and members. This includes managing and overseeing all training needs, including schedule management, product compliance, and development programs, and assuming a critical role in LMS governance. The Specialist will also be responsible for day-to-day LMS administration and troubleshooting, while continuously creating and delivering training resources and help guides. Ultimately, this role will contribute to UDW’s success by enhancing employees’ and members’ performance through effective training and development programs.

Training & Development Duties and Responsibilities: (80% of the role)

• Analyze, design, develop, implement, and evaluate training and development needs and programs that enhance the knowledge and skills of employees and members.
• Evaluates and modify existing or proposed programs; suggest and implement suitable changes.
• Researches and identifies areas where training is required and/or beneficial. Identifies problems and opportunities, such as operational changes or industry developments, that training could improve.
• Creates, organizes, plans, and presents various forms of onboarding, orientation, management, and Technical and soft skills training for employees and contractors.
• Develops and facilitates unique and effective training programs, sessions, and modules to fulfill employees’ and members’ needs to maintain or improve job and or knowledge skills.
• Develop and build out training content within our learning management systems.
• Creates and/or acquires training procedure manuals, guides, and course materials.
• Presents training and development programs using various forms and formats, including group discussions, lectures, simulations, and videos.
• Maintains records of training and development activities, attendance, results of tests and assessments, and retraining requirements.
• Ensures compliance with mandatory training (such as anti-harassment, security, and safety).
• Identified opportunities to centralize, improve and report on training.
• Maintains knowledge of new methods and techniques for training and development, and training requirements applicable to the organization and/or industry.
• Provides recommendations on training budget; maintains records and reports of expenses.
• Develop and maintain training schedule for new offerings, compliance requirements, product releases, product updates or quality issues; publish to applicable attendees.
• Notify departments of completed certifications or failed assessments.
• Maintain and develop a library of recorded training events to support refresher training.
• Maintain and develop a technology library of training for the organization’s product training offerings.
• Ensure that training manuals are maintained and kept fully up to date based on current technical/product information.
• Work with subject matter experts to develop product, department, and technical training.
• Conducts or facilitates required and recommended training sessions.
• Collaborates with outside consultants and training providers to deliver training.
• Ensures training milestones and goals are met while adhering to the approved training budget.
• Facilitates training delivery by reserving and setting up needed audiovisual equipment and training rooms; scheduling training times with attendees; preparing and distributing training aids such as handouts and materials.
• Support UDW’s Constitution initiatives and guidance in relation to organizational development and training.
• Engage with cross-functional experts, incorporating knowledge and expertise into regional work and growth plans.
• Provide administrative and performance reports to the Director as required.
• Manages and leads high-level escalation issues or cases involving organizational initiatives and projects to promote quality culture and drive the quality improvement process for service.
• Ensures timely closure of escalation issues and cases; and escalates or reports them to senior management when necessary.
• Assist with department projects and perform other duties as assigned, which are reasonably within the scope of work in this job classification.
• Recommends training programs for union and county labor relations policies and proper practices in handling grievances and other areas of labor-management relations.
• Create presentations using organization brand assets with Canva and in-design
• Create and maintain presentation materials and documents (e.g., PowerPoint, Google Suites, Canva)
• Develop educational materials and one-pagers for distribution
• Required electoral work during election seasons as needed.

Learning Management System (LMS) Administrator Responsibilities: (20% of the role)

• Fully understands LMS capabilities with breadth and depth and maintains the LMS and all supporting tools, content, and technologies.
• Maintains security roles, user accounts, training assignments, groups, and all system notifications.
• Manages the testing and evaluating of new enhancements and tools that integrate with the LMS; keeps the team informed; manages release/patch calendar.
• Proactively seeks to understand how new updates could benefit future development and how changes to the platform may affect current processes.
• Creates systems and workflows to ensure all course resources are properly set up and available.
• Develops, builds, and maintains all elements related to LMS functionality, including but not limited to content integration and creation, curriculum programs, and LMS structure.
• Provides help resources and training guides, including instructional videos, how-to guides, and FAQs related to using the LMS and instructional technology, and documents relevant data about each external learning tool in a central repository.
• Ensures training content is always running properly without interruption, quality degradation, and without experiencing any avoidable technical issues that could diminish the overall user experience.
• Collaborates with the Talent Development team to translate Operational rollouts and procedures into compelling training material (video, e-learning courses, etc.);
• Uses technical writing skills to develop curricula and instructional materials, including posters, documentation, manuals, job aids, quick-reference guides, and other blended learning formats by following course naming guidelines, and content maintenance policies and schedules.
• Maintains and supports all e-learning assets on the LMS; Reviews all training material deployed through the LMS regularly.
• Provides frontline end-user troubleshooting, escalates LMS technical issues, monitors reoccurring issues, system/data or process gaps, and proactively identifies potential sources.
• Develops reports that are concise, intuitive, and actionable for organizational usage, completion, satisfaction, and other critical learning and content metrics.

Knowledge, Skills, and Abilities:

• Ability to evaluate and research training options and alternatives.
• Ability to design and implement effective training and development.
• Ability to present training confidently and professionally (in-person, virtual and pre-recorded)
• Ability to plan, organize and present training activities to diverse employee groups.
• Ability to compose and present comprehensive reports.
• Ability to troubleshoot and resolve technical issues; quickly learn new applications, software and tools.
• Ability to work in an environment that requires you to balance multi projects and perform well under shifting deadlines to execute on schedule.
• Ability to communicate effectively with people at all levels of the organization and with different levels of technological understanding.
• Ability to problem-solve in the face of ambiguity, work autonomously, and multi-task.
• Able to excel in a collaborative environment and take ownership of projects.
• Approachable and solution-oriented when presented with challenges or issues
• Effectively prioritize and multi-task assignments and responsibilities
• Ability to identify, develop and execute training plans and modules.
• Excellent communication skills with proven presentation and speaking abilities.
• Ability to implement plans and procedures across teams while monitoring effectiveness.
• Knowledge of customer service skills, including needs assessments, organizational processes, and quality standards
• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and office procedures
• Social orientation preference and effectiveness in working with and connecting with others.
• Proficient in Microsoft Office, VAN, Organizer & Enterprise
• Proven experience solving complex issues and problems in a fast-paced environment.
• Ability to establish and maintain rapport and credibility with diverse demographic groups.
• A demonstrated commitment to equity and social justice around issues impacting workers and communities.
• Ability to work cooperatively and effectively in cross-functional teams.
• A demonstrated commitment to unions, supporting and developing members and staff.
• Strong strategic and critical thinking skills
• Presentation design skills highly desirable including experience with Canva and in-design
• Must comply with UDW’s Policy

Preferred Qualifications, Education, and/or Experience:

• Bachelor’s or master’s degree or equivalent experience in training & development, business administration, instructional design, adult education, human resources management or a related field.
• 3-6 years of training and development, corporate training experience.
• Previous experience (3-6+ years) in administering a Learning Management System; (Blackboard LMS experience preferred)
• Excellent analytical and strategic skills to build comprehensive strategies and plans to support various diverse demographic groups.
• Excellent communication, verbal and written communication, presentations, and public speaking skills
• Strong presentation skills.
• Experience creating content/training modules from scratch.
• Adept with a variety of multimedia training platforms and methods.
• Extremely proficient with Microsoft Office Suite and related program software.
• Considerable knowledge of principles of employee development and professional growth, and training program design and presentation.
• Effective troubleshooting and critical thinking skills.
• Project and time-management skills.
• Ability to work and achieve results with minimal direction
• Experience managing technical training/certification training.
• Experience with Learning Management Systems (LMS), Blackboard highly preferred.
• Previous technical experience developing, deploying and supporting courses
• Working knowledge of the Adobe Creative Suite (e.g., InDesign, Illustrator, Photoshop), as well as strong PowerPoint and MS Office Word skills; HTML highly desired.
• Excellent interpersonal, written and oral communication skills and service-oriented philosophy.
• Experience working with team members remotely, using phone, email and online collaboration tools effectively.

Preferred Bilingual Language(s) in either:

• Spanish
• Vietnamese
• Korean
• Tagalog
• Russian
• Assyrian
• Somali

Requirements:

• Must possess a valid California driver’s license, auto insurance that covers business driving, and an automobile for business use.
• Willingness to travel, 20%-50% of the year

Employee Benefits:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life / AD&D
• Long Term Disability (LTD)
• 401(k) Savings Plan
• Pension Plan
• Paid Vacation Days
• Paid Sick Leave
• Personal Day (8 hours)
• 16 Paid Holiday
• Floating Holiday
• Upskilling through eLearning platforms

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk and listen. The employee frequently is required to use hands or fingers, handle, or feel objects, tools, or controls. The employee is required to stand, walk; sit; reach with hands and arms; climb or balance, and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is primarily exposed to an office-type environment. The employee will frequently work on or around office equipment and furniture. The noise level in the work environment is low to moderate. The employee will frequently work with deadlines under pressure and will occasionally be required to work alone. The employee is occasionally exposed to outdoor environments which can include exposure to vehicles, moving mechanical parts; vibration; odors, fumes, gases, smoke, dust, or airborne particles; and outside weather conditions.

Equal Opportunity Employer:
UDWA is an equal opportunity employer, and, as such, does not discriminate against an employee or applicant based on race, creed, color, age, sex, national origin, marital status, sexual orientation, gender identity, religious affiliation, disability, or any other classification protected from discrimination under applicable law.

Notice of E-Verify Participation:
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS (888) 897-7781, dhs.gov/e-verify

Women, people of color, people with disabilities, and members of the LGBTQIA+ community are strongly encouraged to apply.

To Apply
Please visit UDW’s career page and submit your application. UDW’s career link → https://udwa.hiringplatform.com/list/careers