Massachusetts Teachers Association

Information Technology Trainer

Based in Quincy, MA

 

Who We Are:
The Massachusetts Teachers Association (MTA) represents over 115,000 members and nearly 400 locals across the state and employs a full-time staff of over 150. Our members are public school teachers, faculty, professional staff, and education support professionals working at public schools, colleges, and universities. As a member-driven organization and the largest union in New England, our collective power makes MTA an influential voice for educators, students, and their communities. We are proud to be an advocate for social, racial, and economic justice and for a public education system that provides one of the cornerstones of a democratic society.

Major Responsibilities:
The IT Trainer prepares and conducts employee training courses on IT skills – with a focus on the Microsoft 365 product suite - and proper computer usage. The IT Trainer will also work with staff to create workflows using Power Automate and PowerApps to help streamline tasks and processes. Ultimately, the IT Trainer will ensure employees develop their IT skills to keep our computer workstations secure.

Essential Job Functions:
The IT Trainer responsibilities include identifying educational needs, designing educational material, and ensuring all employees take basic computer training. The IT Trainer will design engaging courses to explain technical procedures and best practice to staff.

Specific Responsibilities:

• Conduct IT skills gap analyses
• Design technical manuals / documents using simple language
• Conduct role-specific training on tools and programs each team uses daily
• Apply educational methods to engage trainees (e.g., gamification-based platforms)
• Train new employees on proper use of hardware and software
• Perform regular organization-wide trainings on system security
• Evaluate the effectiveness of each educational session
• Develop workflows using Power Automate, Power Apps, and other automation tools
• Maintain updated records of training curriculum and materials
• Review company policies on computer use and cyber security
• Keep abreast of current technology trends and developments
• Identify new opportunities and tools for MTA Staff Members
• Provide helpdesk coverage as needed
• Other duties as assigned

Qualifications:

• Proven work experience as an IT Trainer, Technical Trainer, or similar role
• Proficiency in the Microsoft 365 suite of products
• Demonstrated ability to work as a member of a Team
• Experience designing technical course material
• Familiarity with web-based learning platforms and modern educational techniques
• Good understanding of corporate computer security principles
• Excellent communication skills with the ability to explain technical terms plainly
• Commitment to the mission of the Massachusetts Teachers Association
• Degree in Information Technology, Computer Science, Education or relevant field or comparable work experience.
• Additional certification in training (e.g., Certified Technical Trainer) is a plus

*MTA reserves the right to waive any qualifications at its discretion*

The MTA is an Equal Opportunity Employer. We value our diverse workforce and welcome applications from minorities, women, and persons with disabilities.

Apply Here: https://www.click2apply.net/Km22JySajr2WkcBNKI5akw

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