Communications Workers of America

Communications Workers of America

Data Specialist, Membership

Based in Washington, DC


Job Title/Position: CWA Data Specialist, Membership
Job Location: CWA Headquarters, Washington, DC
Starting Salary: $55,988.34 - $93,313.90 Salary/year

In preparing for the opportunities and challenges ahead of us, the Communications Workers of America (CWA) is investing more deeply in technology that can amplify the voices and needs of working people in our democracy. We are hiring passionate problem solvers who will take our membership data systems and processes to the next level. Are you creative and passionate about finding solutions to make technical tools more accessible for everyone? Join our team! Together we will brainstorm, collaborate, build, and continue to improve the ways in which CWA takes data in from its members and uses it to make high stakes decisions. You will work closely with CWA affiliates across the country and have opportunities to collaborate with other teams within CWA including Communications, Organizing, Political, and Research on data-based projects.

CWA members work in telecommunications, information technology, the airline industry, news media, broadcast and cable television, education, health care and public service, law enforcement, manufacturing and other fields.

The Data Specialist works in the Secretary-Treasurer's office with the Director of Data and Information Systems and reports to the Deputy Director of Data & Portfolio Management. In this role, you will have a rare opportunity in a new position to develop and implement data strategy at one of America's most progressive labor unions.

In this role, you will primarily engage with CWA's membership and dues processing system and our convention management system, collaborating with affiliates across the nation who rely on these systems as well as internal partners and stakeholders.

  • Work with affiliates to promote engagement and understanding of the national membership and dues processing system (Aptify)
  • Provide recommendations on development priorities for Aptify
  • Execute user acceptance testing on new features and bug fixes
  • Administer, support, and train users with various levels of technical expertise
  • Write scripts to generate membership reports
  • Collaborate with staff and affiliates in developing strategies, data processes, and reporting to accurately measure progress toward maintaining and using membership data
  • Integrate and analyze membership and dues data from a variety of sources to support CWA's membership growth, retention and engagement goals
  • Work with leadership and staff to establish standards for data collection, acquisition, preservation, analytics, and hygiene
  • Work collaboratively across CWA in addition to vendors and other partner organizations
  • Perform data analysis of key problem areas to assist in root cause assessment
  • Contribute to ongoing data architecture processes and governance
  • Research and collect data to assist with product development and evaluation
  • Prepare and maintain data reports, lists, training materials, presentations, and other documentation

Required Skills and Experience
We are looking for someone who is committed to CWA's vision of economic justice and who has a real passion for implementing systems that enable organizations to thrive.

  • Ability to manage data for a large member- or donor- based organization
  • Moderate or better SQL skills and experience utilizing data warehouses with a desire to learn more
  • Ability to deliver the highest level of user support and user satisfaction
  • Proactively identifies ways to avoid recurrence of user issues and decrease complaints and escalation
  • Experience with digital data platforms, user interface design to maximize usability and end-user experience
  • Ability to perform acceptance testing experience to evaluate if specific feature requirements meet expectations
  • Ability to create clear and professional reports that are easily understood by non-technical audiences
  • Experience and a passion for coaching and empowering individuals with varying technical proficiencies to become more confident users
  • Solid interpersonal skills which include active listening, problem-solving, knowledge-sharing, teamwork, responsibility, leadership, motivation, flexibility, patience and empathy
  • Communication and relationship-building skills including the ability to communicate technical subjects to non–technical stakeholders and trainees
  • Curious learner who is self-motivated and excited to pursue growth opportunities and challenges
  • Able to use analytical and creative problem-solving skills to identify and resolve issues, take initiative, and provide proactive support to colleagues
  • Ability to handle multiple priorities and/or projects simultaneously without compromising quality of work
  • Approach obstacles that must be overcome with persistence and tenacity with the understanding that may require self-reflection and patience
  • Ability to work independently within the context of a plan
  • Good time management skills and ability to follow-through
  • Awareness of personal gaps in knowledge, expertise and experience with a sincere desire to proactively address them and ability to ask for help when needed
  • Ability to travel and work long and extended hours when needed

We especially encourage applications from people who have these additional skills:

  • Familiarity with online and electoral tools and datasets such as Catalist, VAN, and other constituent relationship management tools like Action Network
  • Experience with programming language(s) such as Python or R
  • Experience with data visualization tools such as Tableau, Periscope, or Google Data Studio
  • Experience working with APIs
  • Experience working with Civis Platform
  • Experience with Agile methodologies and Jira
  • Experience with automated ETL processes
  • Experience working in an organization with a federated structure
  • Knowledge of labor union membership and dues structures

In addition you should be comfortable with using the Microsoft Office suite and GSuite/Google Apps. The selection process for this role will include a SQL skills assessment.

Job Specifications

  • Salary: $55,988 - $93,313
  • Position is based in the CWA HQ in Washington, DC with the ability to work remotely anywhere in the United States. Must generally be available for meetings from 9-5 Eastern time.
  • Position covered by the Guild Contract with CWA

In lieu of a cover letter, please provide answers to the following questions with no more than 4-5 sentences per question.

  • Why are you interested in this position?
  • What makes you a good fit?
  • How do you prioritize diversity, equity, inclusion, and accessibility in your work?

To Apply:
If you feel you have the background and experience to qualify for this position, submit your application on CWA Careers. No phone calls please.

CWA is an equal opportunity employer, and, as such, does not discriminate an employee or applicant on the basis of race, creed, color, age, sex, national origin, marital status, sexual orientation, gender identity, religious affiliation, disability, or any other classification protected from discrimination under applicable law.

WHEN APPLYING: Be sure to indicate that you saw this information at UNIONJOBS.COM.