Working America

Working America

Chief Information Officer

Based in Washington, DC


With 4 million members, Working America mobilizes working people who don’t have the benefit of a union at work to fight for good jobs and a fair economy. As the community affiliate of the AFL-CIO, we unite working people in urban and suburban communities around a shared economic agenda.

The Chief Information Officer has principal oversight of Working America’s information systems strategy and needs. The Chief Information Officer is responsible for the assessment, development, and management of information and information technology systems, processes, and tools that serve Working America’s organizational mission.

Reports to: Executive Director

Duties and Responsibilities

  • Oversee Working America’s information and information technology architecture to include but not limited membership databases, platforms, digital processes, and organizing tools;
  • Evaluate and make recommendations on short- and long-term integrated technology solutions that optimize for effective and efficient campaigning and the organization’s overall objectives;
  • Apply systems thinking to identifying constraints and developing solutions;
  • Engineer and implement technology strategies, priorities, policies and plans to support the day-to-day work of the organization;
  • Deploy effective use of mass communications technology like SMS, MMS, email, and voice calls, to achieve 2-way dialog with target audiences;
  • Manage database technologies that maintain membership information including prior contact history and manipulate it for use on future campaigns;
  • Develop algorithms to inform campaign targeting;
  • Design and implement technological solutions, applications, automations, and systems and tools integrations that streamline workflows throughout the organization including integrations through the use of third-party APIs;
  • Consider and assess new technologies for compatibility and interoperability across Working America’s systems, processes, and tools;
  • Establishes and enforces standards relating to the availability, reliability, scalability, and security of purchased or internally built technology solutions;
  • Develop redundancy and other methodology to ensure system and data survivability against faults and natural disaster;
  • Effectively recommend hiring, promoting, demoting, disciplining, and termination of Data and Information Technology staff;
  • Evaluate and manage vendor relationships;
  • Other duties as assigned.


  • 5+ years’ related advanced work experience in information and information technology systems engineering;
  • Expert knowledge of computer systems, networking, database, mass communication technologies, system reliabilities, and software algorithms;
  • Knowledge of programming languages; ability to read and write code;
  • Excellent abilities in strategic planning, direction, and goal setting that results in measurable outcomes;
  • Demonstrable experience working in fast-paced and complex work environments both on site and remotely;
  • Ability to use good judgment, take initiative, and make recommendations in resolving problems;
  • Strong research and analytic skills;
  • Excellent organizational skills and attention to detail;
  • Ability to exercise a high level of discretion;
  • Ability to work long and irregular hours as necessary.


  • Washington, DC


  • Full-time
  • FLSA Classification: Exempt

Starting salary is $160,000. Includes medical insurance and 401(k) with employer contribution.

Working America is an equal opportunity employer. Working America is committed to building a diverse workforce and encourages applications from women, people of color, LGBTQIA and other non-conforming individuals, and individuals with disabilities.

To Apply:
Please email a resume and cover letter to work@workingamerica.org, or fax a résumé and cover letter to 202-508-6900.

WHEN APPLYING: Be sure to indicate that you saw this information at UNIONJOBS.COM.