American Postal Workers Union

American Postal Workers Union

Senior System Support Analyst

Based in Washington, DC


Job Title: Senior System Support Analyst
Department: Information Technology
Reports To: Senior Manager, Information Technology

Submit résumé & cover letter to: Human Resources Department (hdecker@apwu.org)

Investigates and resolve software and hardware problems of computers, networks, and servers.

DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Provide technical support via phone, email, or remote access to local and off-site users by researching and answering questions, troubleshooting problems, and maintaining computer and server performance.
  • Coordinate with internal support staff and vendors to resolve problems and complete projects.
  • Follows up with end users to make sure that problems are resolved in a timely manner.
  • Support installs or upgrades of software or devices, set up user profiles, and reset passwords.
  • Documents, maintains, upgrades, or replaces hardware and software systems. Limited support for standard APWU-approved software.
  • Provide training or guidance to users on properly using desktop products, e-mail, remote access, and other end-user systems.
  • Document processes and procedures for software and hardware configurations and installations, including new and unique configurations. Helps develop standard procedures.
  • Occasional travel is required.

This position has no supervisory responsibilities.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • B.S. in a computer-related field or Associate’s degree in a computer-related field or equivalent certifications or specialized IT training; and 5+ years related experience; or equivalent combination of education and experience.
  • In-depth knowledge of Microsoft Windows 10/11 and Windows Server 2019.
  • Knowledge of desktop suites (especially Microsoft 365).
  • PC configuration and maintenance (A+ Certification, Network+).
  • Remote control, remote administration software, and remote access software.
  • Network administration experience and knowledge of Microsoft networking (i.e., domain controllers and active directory).

Ability to lift computer equipment.

$85,000 - $88,000 annually, commensurate with experience. Excellent benefits package including health insurance and retirement plans.

WHEN APPLYING: Be sure to indicate that you saw this information at UNIONJOBS.COM.