SEIU 775

IT Helpdesk Representative

Based in Seattle, WA

 

About SEIU 775
SSEIU 775’s mission is to unite the strength of all working people and our families, to improve our lives, and to lead the way to a more just and humane world. We represent more than 45,000 long-term care workers providing quality in-home care, nursing home care, and adult day health services in Washington State and Montana.

Position Summary
This position will be responsible for user support and customer service on company supported computer applications, computer and telecom hardware, and platforms. Troubleshooting problems and advising on the appropriate action. Administer SharePoint workflow and develop and implement forms. Organizing IT resources and documenting IT processes, best practices, and solutions will be essential. To be a strong candidate you will have excellent communication skills, ability to work with people from diverse backgrounds/cultures, ability to work independently, willingness to work long and irregular hours. Successful applicants will be problem solvers with attention to detail, will have strong customer service orientation, attention to detail, and adapt to new situations and requirements with ease and grace.

This position requires hands-on well-rounded support level knowledge of Microsoft Windows, multiple Microsoft server types and versions, call-center VoIP software and hardware, wireless infrastructure, device connectivity, Microsoft Office, and the ability to troubleshoot any number of other variables from an IT perspective. Additionally, a strong working knowledge of Microsoft SharePoint workflow development and implementation would be a strong plus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Job Functions:

• End-user deskside support
• End-user remote support
• End-user training as needed
• IT Ticketing administration
• User onboarding/offboarding
• Computer hardware: purchase, installation, setup, maintenance, and repair
• Computer software: purchase, installation, maintenance, and administration
• IT inventory administration
• IT Documentation: creation, updating
• Zoom/Zoom Rooms Video Conferencing: installation, maintenance, and user support
• Help with event technology: setup/teardown/IT Support, onsite and offsite
• Auditorium/AV systems: setup/maintenance/support
• Network systems: assist IT manager with setup, maintenance, troubleshooting
• SharePoint and workflows: creation, user support, and administration
• Decommissioning of technology and associated yearly recycling task
• Other duties as assigned.

Skills & Abilities:

• Ability to read, analyze, and interpret general technical periodicals, professional journals, or technical procedures.
• Ability to write reports, business correspondence, and process manuals.
• Ability to effectively present information and respond to questions from staff and members.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions.
• Working knowledge of a combination of the following types of software and services: SharePoint; Internet; Microsoft Office.
• At least a basic knowledge of Windows servers, Exchange, BackupExec, VPN technology, Firewalls, and managed wireless networks.

Minimum Qualifications:

• Associate Degree in computer science; or 1-3 yeas related experience and/or training; or equivalent combination of education and experience.
• Working knowledge of fundamental operations of relevant software, hardware, and other equipment
• Knowledge and experience of customer service practices
• Related experience and training
• Microsoft Windows and Office Certification preferred.

Compensation:
This position is full time (40 hours/week). Hourly and benefits set by a collectively bargained contract; pay ranges from $30.65 – $37.67 per hour. Benefits include vacation, holiday and sick leave benefits, fully paid health, dental, vision, and life insurance, defined benefit pension plan, and optional 401(k), WFH credit during pandemic, and more.

To Apply:
Please fill out an application for the “IT Helpdesk Representative” directly by clicking APPLY.
In your application, make sure to include a Cover Letter.

Women, people of color, and members of the LGBTQIA+ community are strongly encouraged to apply.

AAP/EEO Statement
SEIU 775 is an affirmative action employer and encourages applications from all qualified candidates without regard for race, color, religion, sex, national origin, age, creed, gender, citizenship status, disability, veteran status, marital status, sexual orientation, gender identity, gender expression, genetics, the presence of sensory, mental, or physical disability, or any other discrimination prohibited by law. SEIU 775 works to ensure fair treatment of applicants and employees and actively enforces policies against discrimination and sexual harassment.

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, creed, gender, citizenship status, disability, veteran status, marital status, sexual orientation, gender identity, gender expression, genetics, the presence of sensory, mental, or physical disability, or any other discrimination prohibited by law. In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.