American Federation of State, County, and Municipal Employees

American Federation of State, County, and Municipal Employees

Customer Service Aide
Administration Department

Based in Washington, DC


Customer Service Aide
Administration Department
Washington, DC
Local 2 Grade: A2
Salary Range: $41,301 – $67,956

Primary responsibilities include set-up, beverage service, breakdown of meetings and functions, process all incoming and outgoing mail in a timely and accurate manner. Additional responsibilities include supporting customer requests as directed daily based on deadlines and priorities.


  • Aid with meetings in the conference rooms in accordance with the schedule received from the Conference and Travel Services Department. Check conference room calendars throughout the workday. Set-up room, provide beverage service in conference rooms and break-down after meetings.
  • Work with vendors during catered functions to ensure that food and beverages are delivered and placed accordingly.
  • Maintain inventory of all staff lounge supplies for both HQ buildings. Prepare orders for approval, once approved place order, deliver and stock kitchens. Always maintain a minimum quantity of all stocked items for both lounges.
  • Replenish supplies such as water, coffee, tea, creamer, sugar, soda, etc. Stock soda machines twice a day.
  • Generate monthly consumption reports and make recommendations to increase/decrease current minimum and maximum limits.
  • Review the supply list monthly and make recommendations for the most cost-effective item for AFSCME to purchase.
  • Make coffee each morning for both HQ buildings. Make sure that there is an adequate amount of PPE sanitation supplies in stock. Notify Administration Manger when PPE items need to be re-ordered.
  • Make sure all PPE sanitation stations in both buildings are fully stocked. Sanitation stations must be checked every morning and during every beverage refresh.
  • Maintain table linen inventory and upkeep including monitor table linen use, have cleaned as needed, stored, and always have enough clean linen to support any AFSCME meeting.
  • Breakdown conference room, remove and clean dishes immediately following each meeting. Empty trash and clean the kitchen area upon departure of caterer.
  • Clean kitchen appliances weekly/monthly. Clean and stock break rooms daily and 7th floor kitchen. Clean work area or restroom in the event of an accident or other unanticipated problems that arise during the workday.
  • May be required to perform other related duties as assigned and work overtime as needed.
  • Provide a daily status report of all conference rooms in 1625 and 1101 location. Report items that require removing to the Admin helpdesk.
  • Will perform other daily Administration related department functions, such as mail processing, switchboard, office supplies and fulfill local union supply orders and update the F2 inventory and process incoming UPS, USPS, or messenger deliveries. Insert materials, affix labels, collate, package, and seal a variety of letters, magazines, and printed materials.

Education and Experience

  • Graduation from high school and knowledge of mailroom services; or any equivalent combination of education and experience to provide the following knowledge, skills, and abilities.

Skills Requirements:

  • Communications skills sufficient to exchange routine information.
  • Ability to be tactful and maintain decorum under unusual circumstances.
  • Ability to follow prescribed policies and procedures.
  • Ability to respond to emergency situations.
  • Knowledge of electronic mailing equipment, cutter, address label printer, and other Administration services equipment.
  • Knowledge of U.S. Postal regulations and UPS rules and regulations.

**A skills assessment may be required of all candidates.**

To Apply:
Please submit résumé and cover letter to: recruiting@afscme.org.

Posting Date: September 8, 2022

AFSCME is an equal opportunity employer, and, as such, does not discriminate against an employee or applicant on the basis of race, creed, color, age, sex, national origin, marital status, sexual orientation, gender identity, religious affiliation, disability, or any other classification protected from discrimination under applicable law.

WHEN APPLYING: Be sure to indicate that you saw this information at UNIONJOBS.COM.