AAPS - Association of Administrative and Professional Staff

Association of Administrative and Professional Staff

Member Services Officer
Labour Relations

Based in the greater Vancouver, British Columbia area


The Association of Administrative and Professional Staff of The University of British Columbia (AAPS) is the labour association for the management and professional staff group at UBC.

AAPS represents nearly 6,000 members in collective bargaining and dispute resolution with the University. AAPS supports members in resolving workplace issues and strives to improve their work experience at UBC. AAPS also creates a connected community of members through networking and professional development opportunities.

Management and professional staff play critical roles in every function of the University. Their leadership and professional expertise are essential to creating a world-class institution of learning, research, engagement, and innovation.

The Member Services Officer – Labour Relations works with individual AAPS members to ensure that their statutory and contractual rights are being respected. The role provides advice to members on day-to-day employment matters and representation for members at employer-initiated investigations as well as at grievance meetings and, if necessary, arbitration.

The Member Services Officer is expected to have and maintain extensive knowledge of relevant legislation as well as the Agreement on Conditions and Terms of Employment between AAPS and the University.

Finally, the Member Services Officer reports to the Executive Director and provides general labour relations advice to AAPS Advocacy Committee and, from time-to-time, the Board of Directors.


  • Effectively addresses members’ questions or inquiries providing advice and guidance through a member focused approach
  • Assesses and appraises members’ issues, inquiries, or concerns
  • Investigates and represents members’ interests in grievance and dispute processes
  • Advises and represents members during employer investigations
  • Advises and represents members during the bullying and harassment complaint process
  • Advises the Advocacy Committee and Board of Directors on labour relations matters
  • Oversees grievance and arbitration file management
  • Stays apprised of legal developments in labour relations


  • Gathers, organizes and presents information in preparation for communications, negotiations, discussions, presentations and third-party hearings
  • Collects and assimilates data and information relevant to particular files, the organization, the University and/or trends in the field

Additional Duties

  • Supports the Executive Director in initiatives which build membership capacity and community engagement
  • Establishes effective and professional relationships with AAPS consultants (i.e., legal counsel, benefits consultant)
  • Participates in the maintenance of the membership database and related information sources; ensures management of AAPS records and documents related to advocacy files.
  • Other duties as assigned by the Executive Director

We actively encourage applications from members of groups with historical and/or current barriers to equity, including, but not limited to:

  • First Nations, Métis and Inuit peoples, and all other Indigenous peoples;
  • Members of groups that commonly experience discrimination due to race, ancestry, colour, religion, spiritual beliefs, and/or place of origin;
  • Persons with visible and/or invisible (physical and/or mental) disabilities;
  • Women; and
  • Persons of marginalized sexual orientations, gender identities, and gender expressions.

We understand that many great candidates will possess some, but not all, of the qualifications listed below. We believe in making long-term commitments to our employees and so, if you possess some of the skills or experience listed below and are committed to learning and growing in a role, we encourage you to submit an application for the position.

  • Understanding of collective agreements including the investigation and resolution of grievance matters
  • Demonstrated knowledge and experience in arbitration and collective bargaining
  • Knowledge of the university sector, including relevant polices, directives and legislation
  • Knowledge of membership associations
  • Working knowledge of Canadian employment law, BC Employment Standards Act, WorkSafe and Human Rights legislation, BC Labour Code, and progressive HR policies and practices
  • Excellent research skills and the ability to present research results in a concise and coordinated manner
  • Experience in employee-side labour relations and member advocacy
  • Strong computer skills: word processing, database and spreadsheets
  • Proven ability to set priorities and successfully manage a workload with substantial responsibilities and multiple levels of detail
  • Excellent verbal and written communication skills with an attention to detail

Work Environment

AAPS offers a collegial and collaborative work environment. Employees are given significant autonomy within their roles but are supported when professional challenges arise. AAPS employs a hybrid work environment in which employees currently attend the office 3 days per week and are free to work remotely up to 2 days per week if they wish. In the future, there will likely be an expansion of remote work opportunities for employees. This position will be based at the Point Grey Campus.

AAPS provides employees with flexibility in scheduling their workday and, where possible, respects employee’s preferred work schedule. While occasional evening or weekend work may be required, it is kept to a minimum and employees will be granted corresponding time off for any such work.

AAPS uses both PC and Mac technology and the successful candidate will have their choice of using the Mac or PC platform. Member Services Officers are also provided with their choice of a tablet or laptop and an employer-paid cell phone to assist them in performing their duties.


Step 1

Please send a résumé and cover letter to the attention of Joey Hansen, Executive Director at joey.hansen@ubc.ca no later than 5:00 pm Pacific Time, on Wednesday, August 31, 2022.

Résumés will not be reviewed until the posting closes. While we appreciate the time and effort of all candidates who apply, only those candidates selected to proceed to the next step of the hiring process will be contacted.

Step 2
Candidates selected to advance to the next step in the process will be asked to complete an exercise in which they will be presented with a fictional scenario and asked to produce a couple of written documents based on the scenario.

Candidates will also be provided with the contact information of all AAPS employees and we encourage candidates to conduct a “reverse reference check” on AAPS, to speak to any/all of our employees to find out what people working here think of us as an employer. The content of these conversations is confidential and will not be shared with anyone but will provide candidates the opportunity to determine if they believe AAPS is a good fit for them as an employer.

Upon review of their written submission, candidates who advanced to Step 2 will be informed via email whether or not they have advanced to Step 3.

Step 3
Selected candidates will be invited for an interview with the hiring committee. AAPS will pay the travel and, if necessary, accommodation costs for candidates who currently reside outside of the greater Vancouver area.

WHEN APPLYING: Be sure to indicate that you saw this information at UNIONJOBS.COM.