Rutgers University Behavioral Healthcare National Call Center

Program Coordinator (NYSUT)

Remote

 

Rutgers University Behavioral Healthcare National Call Center is seeking a Program Coordinator to work in their NYSUT peer support program.

The Program Coordinator supervises all the day-to-day aspects of the NYSUT program, represents the NYSUT program at events and act as the liaison to funding agencies, collaborating agencies, and referrals sources as needed and/or required by this position. Supervises the activities and staff of the NYSUT program serving the members of the New York State United Teachers. Ensures the quality of the telephone-based counseling and crisis interventions are provided. Ensures compliance with relevant funding agency and regulatory agency requirements.

Among the key duties of this position are the following:

• Participates as a key member of the management team and is responsible for overseeing, managing and preparing documentation needed by the program and National Call Center leadership.
• Oversees the day-to-day operation of NYSUT peer line to ensure all calls are being answered in a timely manner and that staff are responding in accordance to established departmental protocol.
• Plans, trains and supervises the work of others engaged in professional and paraprofessional delivery of program specific services.
• Oversees, manages and prepares paperwork and documentation needed by UBHC and external funding agencies and the Federal
• Government.
• Serves as liaison within the collaborating agencies, external funding sources, and other departments within Rutgers
• University Behavioral Health Care.
• Maintains up-to-date knowledge of trends of telephonic peer line services.
• Recruits NYSUT peer line staff members who have worked in the New York State public school system.
• Attends and conducts meetings relevant to administrative functions.

Qualifications:

• Master’s Degree in a mental health discipline plus four (4) years of post-masters experience in a behavioral health field.
• Applicants possessing a degree in Social Work must have an active New York license as required by New York State.
• Licensed Clinical Social Worker (LCSW), Licensed Mental Health Counselor (LMHC) or Licensed Psychologist.
• Must possess a valid driver’s license or alternate means of transportation.
• Computer and word processing skills.
• Excellent writing, organizational, and communications skills.
• Must be available to work some evenings and weekends.
• Travel may be required.
• Experience working in the New York Public School system preferred.
• One (1) year of prior supervisory experience preferred.

To Apply:
Apply online at: https://jobs.rutgers.edu/postings/166406