Rutgers University Behavioral Healthcare National Call Center

Rutgers University Behavioral Healthcare National Call Center

Program Coordinator (NYSUT)



Rutgers University Behavioral Healthcare National Call Center is seeking a Program Coordinator to work in their NYSUT peer support program.

The Program Coordinator supervises all the day-to-day aspects of the NYSUT program, represents the NYSUT program at events and act as the liaison to funding agencies, collaborating agencies, and referrals sources as needed and/or required by this position. Supervises the activities and staff of the NYSUT program serving the members of the New York State United Teachers. Ensures the quality of the telephone-based counseling and crisis interventions are provided. Ensures compliance with relevant funding agency and regulatory agency requirements.

Among the key duties of this position are the following:

  • Participates as a key member of the management team and is responsible for overseeing, managing and preparing documentation needed by the program and National Call Center leadership.
  • Oversees the day-to-day operation of NYSUT peer line to ensure all calls are being answered in a timely manner and that staff are responding in accordance to established departmental protocol.
  • Plans, trains and supervises the work of others engaged in professional and paraprofessional delivery of program specific services.
  • Oversees, manages and prepares paperwork and documentation needed by UBHC and external funding agencies and the Federal
  • Government.
  • Serves as liaison within the collaborating agencies, external funding sources, and other departments within Rutgers
  • University Behavioral Health Care.
  • Maintains up-to-date knowledge of trends of telephonic peer line services.
  • Recruits NYSUT peer line staff members who have worked in the New York State public school system.
  • Attends and conducts meetings relevant to administrative functions.


  • Master’s Degree in a mental health discipline plus four (4) years of post-masters experience in a behavioral health field.
  • Applicants possessing a degree in Social Work must have an active New York license as required by New York State.
  • Licensed Clinical Social Worker (LCSW), Licensed Mental Health Counselor (LMHC) or Licensed Psychologist.
  • Must possess a valid driver’s license or alternate means of transportation.
  • Computer and word processing skills.
  • Excellent writing, organizational, and communications skills.
  • Must be available to work some evenings and weekends.
  • Travel may be required.
  • Experience working in the New York Public School system preferred.
  • One (1) year of prior supervisory experience preferred.

To Apply:
Apply online at: https://jobs.rutgers.edu/postings/166406

WHEN APPLYING: Be sure to indicate that you saw this information at UNIONJOBS.COM.