Texas AFT
Texas AFT

Texas AFT Member Service Specialist

Based in McAllen, TX
(Rio Grande Valley Area – may require some travel)


The Texas AFT invites qualified candidates to apply for the following position:

Position: Texas AFT Member Service Specialist
Location: McAllen, TX (Rio Grande Valley Area)
Starting Salary: $50,000
Preferred Start Date: September 1, 2021
Application Deadline: August 1, 2021

The Texas AFT is posting for a Member Service Specialist to work with Texas AFT and our affiliates to provide overall representation for member-related questions, issues, concerns, and grievances.

Texas AFT staff are subject to assignments throughout the state based on the needs of our union. This position will be based in McAllen, TX and may require some travel.

Specific job duties include:

  • Identifies potential organizing/advocacy opportunities within member issues/concerns
  • Identifies potential union advocates during the resolution process
  • Briefs members of the organizing team regarding advocacy and organizing opportunities or potential activists as appropriate
  • Responds to calls and messages from members with issues/concerns
  • Utilizes the Smartsheet Service Intake Form
  • Maintains records of members and their issues through our database systems
  • Assists members with rebuttal letters to write-ups, emails, phone calls or meetings to/with supervisors
  • Represents members in hearings via phone conference or virtually
  • Evaluates and processes member disputes through the district level where appropriate
  • Conducts both one on one and group meetings either in-person or in a virtual environment
  • Assists affiliates with organizing and servicing requirements as needed
  • Other duties as assigned.

Required knowledge and skills:

  • Exhibit a working knowledge of the Texas Education Code, Texas Administrative Code, general education law as well as district level policy
  • Proficiency in research and analysis
  • Proficiency in the use of virtual meeting platforms
  • Ability to build trusting relationships and maintaining confidence of worker members
  • Exercise sound judgment
  • Highly organized and self-motivated
  • Ability to manage resources, data, and time
  • Must maintain confidentiality
  • Proficient in the use of Microsoft suite, smart sheets, and zoom

Other requirements and expectations:

  • Excellent written and verbal communication skills
  • Have a valid Texas driver’s license, current insurance, and reliable transportation
  • Willingness to travel for participation in Texas AFT/AFT campaigns or events
  • Spanish speaker a plus

Salary and Benefits:
Starting salary for the Texas AFT Member Service Specialist is $50,000 and is part of a collective bargaining agreement with the Texas AFT staff union. In addition to base salary, the position offers a wide range of benefits including:

  • Benefits of a union contract
  • Fully paid health and dental insurance for the employees and dependents
  • Fully paid disability income insurance for the employee and $50,000 term life insurance
  • Paid sick and vacation leave per year
  • Retirement equal to 22 percent of the employee’s salary

Submit résumé, writing sample, and references to:

Texas AFT
Tanner Williams
Director of Organizing & Leadership Development

Email: twilliams@texasaft.org

For questions, call 512/448-0130.

WHEN APPLYING: Be sure to indicate that you saw this information at UNIONJOBS.COM.