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Directors Guild of America

Directors Guild of America
 

Dues Representative

Based in Los Angeles, CA

 

Through the collective voice of more than 18,000 members, the Directors Guild of America (DGA) helps empower directorial teams to protect and enhance their legal and artistic rights, contend for their creative freedom, and strengthen their ability to develop meaningful, successful careers.

POSITION OVERVIEW:
We are looking for a motivated Dues Representative to be the first point of contact for all members with dues related questions, requests, and concerns. The Dues Representative's responsibilities include answering and directing phone calls, assisting with members related issues, resolving complaints, and processing transactions.

To be successful as a Dues Representative you should have strong customer service skills and enjoy working with people. The ideal Dues Representative should be detailed oriented, answer inquiries and resolve complaints in a friendly and efficient manner.

POSITION RESPONSIBILITIES AND ESSENTIAL FUNCTIONS:

  • Answering phone calls and written questions, concerns, and complaints regarding a member’s dues account.
  • Providing information on membership dues, policies, processes, benefits and services.
  • Actively listening to members and identifying their needs.
  • Investigating and resolving member’s payment issues.
  • Assessing member eligibility for status changes.
  • Documenting all inquiries and maintaining accurate membership records.

MINIMUM QUALIFICATIONS:

  • Customer service experience required.
  • Collection experience beneficial.
  • Excellent communication skills, both written and verbal.
  • Good listening and interpersonal skills.
  • Strong attention to detail.
  • Computer literate. Proficient in Word, Excel and Nitro Pro

WHAT WE OFFER:

  • Company paid Medical, Dental, and Vision for employees and low-cost premium for dependents
  • Pension
  • 401(k) and 401(k) matching
  • Flexible spending account
  • Life insurance
  • Generous PTO
  • Long Term Disability Insurance
  • Long Term Care Insurance
  • Work Life Balance

The DGA is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

**This role will require the candidate to work in our Los Angeles office. All employees, except those with a bona fide medical or religious exception, will be required to provide proof of vaccination.**

Apply Here: https://www.click2apply.net/JB1Vq8c6Zg8GcaeKf7nJb

PI141074579

WHEN APPLYING: Be sure to indicate that you saw this information at UNIONJOBS.COM.