Communications Workers of America

Communications Workers of America

Data Specialist

Based in Washington, DC


In preparing for the opportunities and challenges ahead of us, the Communications Workers of America (CWA) is investing more deeply in technology that can amplify the voices and needs of working people in our democracy. We are hiring passionate problem solvers who will take our membership data systems and processes to the next level. Are you creative and passionate about finding solutions to make technical tools more accessible for everyone? Join our growing team! Together we will brainstorm, collaborate, build, and continue to improve the ways in which CWA takes data in from its members and uses it to make high stakes decisions. You will work closely with CWA affiliates across the country and have opportunities to collaborate with other teams within CWA including Communications, Organizing, Political, and Research on data-based projects.

CWA represents 700,000 workers and retirees in public and private sector employment in the United States, Canada and Puerto Rico. CWA members work in telecommunications, information technology, the airline industry, news media, broadcast and cable television, education, health care and public service, law enforcement, manufacturing and other fields.

The Data Specialist works in the Secretary-Treasurer's office with the Director of Data and Information Systems. In this role, you will have a rare opportunity in a new position to develop and implement data strategy at one of America's most progressive labor unions.

In this role, you will work primarily with CWA's membership and dues processing system and liaise with members from affiliates nationwide who work with the system.

  • Spearhead the effort to work with affiliates to promote engagement and understanding of the national membership system
  • Provide recommendations on development priorities
  • Execute user acceptance testing on new features and bug fixes
  • Administer, support, and train users
  • Collaborate with staff and affiliates in developing strategies, data processes, and reporting to accurately measure progress toward maintaining and using membership data
  • Integrate and analyze membership and dues data from a variety of sources to support CWA's membership growth, retention and engagement goals
  • Work with leadership and staff to establish standards for data collection, acquisition, preservation, analytics, and hygiene
  • Perform data analysis of key problem areas to assist in root cause assessment
  • Assist with ongoing data architecture processes and governance
  • Research and collect data to assist with product development and evaluation
  • Assist the data team in preparation of data reports, training materials, presentations, and other educational materials

Required Skills and Experience
We are looking for someone who is committed to CWA's vision of economic justice and who has a real passion for implementing systems that enable organizations to thrive.

  • Ability to manage data for a large member- or donor- based organization
  • Moderate or better SQL ability
  • Ability to deliver the highest level of user support and user satisfaction
  • Proactively identifies ways to avoid recurrence of user issues and decrease complaints and escalation
  • Experience with digital data platforms, user interface design to maximize usability and end-user experience
  • Ability to perform acceptance testing experience to evaluate if specific feature requirements meet expectations
  • Ability to train people with a range of technical skills to be more confident users
  • Good communication and relationship-building skills including the ability to communicate technical subjects to non–technical people
  • Curious learner who is able to make assessments and initiate tasks individually and provide proactive support to colleagues
  • Demonstrate experience using analytical and creative problem-solving skills to identify and resolve issues
  • Ability to handle multiple priorities and/or projects simultaneously without impact to quality of work
  • Enlist support across functional teams to obtain results, and also work independently within the context of a plan
  • Good time management skills and ability to follow-through
  • Self-motivated and capable of taking action, excited to pursue challenges and growth opportunities
  • Ability to travel and work long and extended hours when needed

We especially encourage applications from people who have these additional skills:

  • Familiarity with online and electoral tools and datasets such as Catalist, VAN, and other constituent relationship management tools like Action Network
  • Experience with programming language such as Python or R
  • Experience with data visualization tools such as Tableau, Periscope, or Google Data Studio
  • Experience working with APIs
  • Experience working with Civis Platform
  • Experience with Agile methodologies and Jira
  • Knowledge of labor union membership and dues structures

In addition, you should be comfortable with using the Microsoft Office suite and GSuite/Google Apps.

Job Specifications

  • Salary: $60,327 - 85,002
  • Report to CWA HQ in Washington, DC. This position will be remote at least until the CWA HQ can safely reopen. With uncertainty surrounding the reopening of CWA offices, we are open to candidates outside the Washington, DC area who may not need to relocate.
  • Position covered by the Guild Contract with CWA

To Apply:
To be considered for this position, submit your résumé and cover letter to https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=42542&clientkey=3DD4D8AF8C58AF2A4AA4B0629E6428E9. In your cover letter please highlight any experience you have working with the labor movement, advocacy groups, political campaigns or community organizing.

CWA is an equal opportunity employer, and, as such, does not discriminate an employee or applicant on the basis of race, creed, color, age, sex, national origin, marital status, sexual orientation, gender identity, religious affiliation, disability, or any other classification protected from discrimination under applicable law.

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