SEIU Healthcare Michigan

Member Service Specialist

Based in Detroit, MI

SEIU Healthcare Michigan is seeking a Member Service Specialist that is forward thinking, a natural leader and can hit the ground running. This is an exciting and demanding time for our organization and offers a unique opportunity to build worker power by administering contracts and creating equitable outcomes for workers and families.


  • Manage union’s database of CBAs, monitor dates for reopeners and bargaining
  • Manage union’s grievance and arbitration caseload, including opening and managing case files, scheduling Grievance Review Committee meetings and member appeals
  • Manage and monitor union’s NLRB/MERC and litigation caseloads including deadlines
  • Answer member calls
  • Draft correspondence
  • Draft and assemble legal documents
  • Manage and monitor the union’s database of draft contract language
  • Engage in grievance settlement negotiations
  • Assist attorneys in preparation for litigation and bargaining
  • Other duties as assigned.


  • Experience performing administrative and legal support functions, such as maintaining case files, documents, and correspondence and providing routine guidance and information to staff and members on cases.
  • Experience with a front-end enterprise database such as Unionware, Microsoft Access, or equivalent software.
  • Demonstrated experience with Microsoft Excel.
  • Review and analyze a wide variety of evidentiary materials to support the Legal Department in the decision-making process
  • Excellent listening, interpersonal, and problem-solving skills.
  • Excellent communication skills
  • General technical proficiency and the ability to quickly learn new technology.
  • Strong commitment to the American labor movement.
  • Ability to work independently and efficiently.
  • Ability to work long and extended hours as needed.
  • Ability to travel when needed for special events or trainings.
  • Must be extremely detail oriented and organized, have great follow-through skills to ensure compliance with deadlines.

To apply, please send a résumé and cover letter to Roxy Wright at roxy.wright@seiuhcmi.org.

SEIU HCMI is an equal opportunity employer committed to a diverse and inclusive workforce. Women, people of color, those with disabilities, and members of the LGBTQ community are especially encouraged to apply.  

WHEN APPLYING: Be sure to indicate that you saw this information at UNIONJOBS.COM.