United Domestic Workers of America
AFSCME Local 3930

AV Specialist
Information Technology

Based in San Diego, CA

 

UDW Overview: 
United Domestic Workers of America, UDW/AFSCME Local 3930 is a statewide labor union that represents more than 210,000 home care and family child care providers in 45 counties in California. Founded in 1979, UDW is a diverse, progressive labor organization that seeks dynamic, committed individuals who will support our members and those for whom they care locally, statewide, and at the national level. 

UDW is one of California’s largest labor unions. We consistently support and lead important social justice initiatives like fighting for racial justice, income inequality, and affordable health care for all. We are committed to respect and dignity for seniors, people with disabilities, and the children in our care. We fight for better working conditions and fair pay for home care and child care providers, and full funding for life-saving programs like In-Home Supportive Services (IHSS) and subsidized family child care. For more information about UDW, please visit our website at www.udwa.org.

Job Information: 
Job Title: AV Specialist
Job Type: Exempt (Salary) 
Department: Information Technology
Reports to: IT Manager
Job Location: San Diego, CA
Schedule: In Person, Monday to Friday, 9:00 AM to 6:00 PM
Salary Range: $70,000 to $95,000.00 (depending on experience)

Job Summary:
The Audio-Visual Specialist provides technical support for audio, video, and conferencing technologies in office spaces, conference rooms, board meetings, training, and special events. This position routinely supports Board meetings, executive leadership meetings, training, and other confidential organizational events requiring discretion and professional judgment. 

Key Responsibilities:

• Collaborating with staff to determine AV needs before an event.
• Transporting, setting up and connecting all audio-visual equipment for live meetings.
• Testing the equipment to ensure everything is connected correctly and the signal is strong.
• Installing permanent AV equipment in offices or meeting rooms.
• Working with staff to ensure the equipment meets their needs.
• Cleaning, repairing and maintaining all equipment.
• Creating records about inventory, maintenance and other key details related to the equipment.
• Providing technical assistance to staff of AV equipment
• Escalate complex technical issues to the IT Manager or appropriate technical resources.
• Provide user instruction and basic training on audio visual equipment and conferencing technologies. 
• Support board meetings, executive meetings, training and organizational events by ensuring audio visual systems function effectively and confidentially. 
• Weekends and evenings occasional work

Knowledge, Skills and Abilities
Required Qualifications:

• Bachelor’s degree in Audio Visual Technology, or a related field (or equivalent experience).
• 3+ years of experience working with AV or IT Support Area.
• Strong knowledge of Windows/MacOS systems.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and interpersonal skills.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Valid Driver License and reliable vehicle
• Ability to maintain confidentiality while supporting board meetings, executive meetings, personnel discussion, and other sensitive organizational events.

Preferred Qualifications: 

• Experience supporting executive leadership, Boad of Directors meetings, and other confidential organizational events.
• Experience administering and supporting enterprise audio visual and conferencing platforms (e.g., Microsoft Teams Rooms, and Zoom Rooms).
• Experience coordinating with vendors, contractors, and technology service providers.
• Knowledge of audio-visual systems design, integration, and project implementation.
• Experience developing user training materials and delivering technology training.
• Demonstrated ability to handle sensitive and confidential information with discretion. 
• CTS (Certified Technology Specialist) certification or equivalent AV industry certification preferred.

Working Conditions:

• May require occasional evening or weekend work for maintenance or emergency support.
• On-call availability as needed.
• Ability to lift up to 50 lbs. for hardware development or troubleshooting. 

Preferred Bilingual Language(s) in:

• Spanish 
• Vietnamese 
• Korean
• Tagalog
• Russian
• Assyrian
• Somali 

Employee Benefits:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life / AD&D
• Long Term Disability (LTD)
• 401(k) Savings Plan
• Pension Plan
• Paid vacation Days
• Paid Sick Leave
• Personal Day (8 hours)
• 16 Paid Holiday
• Floating Holiday 
• Upskill through eLearning platforms

Physical Demands: 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk and hear. The employee frequently is required to use hands or fingers, handle, or feel objects, tools or controls. The employee is required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate. 

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is primarily exposed to an office-type environment. The employee will frequently work on or around office equipment and furniture. The noise level in the work environment is low to moderate. The employee will frequently work with deadlines under pressure and will occasionally be required to work alone. The employee is occasionally exposed to outdoor environment can include exposure to vehicles, moving mechanical parts; vibration; odors, fumes, gases, smoke, dust, or airborne particles; and outside weather conditions.

Equal Opportunity Employer:
UDWA is an equal opportunity employer, and, as such, does not discriminate an employee or applicant based on race, creed, color, age, sex, national origin, marital status, sexual orientation, gender identity, religious affiliation, disability, or any other classification protected from discrimination under applicable law.

Notice of E-Verify Participation:
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS (888) 897-7781, dhs.gov/e-verify 

Women, people of color and members of the LGBTQIA+ community are strongly encouraged to apply.

To Apply:
Please send cover letter, résumé and list of three references to jobs@udw.org and list the position and city you are applying for.