Montgomery County Education Association

Montgomery County Education Association

Member Representation

Based in Rockville, MD


The Montgomery County Education Association is seeking candidates for a new position on its Management Team.

MCEA represents 14,000+ teachers and other professional educators in the Montgomery County Public Schools system in suburban Washington D.C. MCEA is one of the 15 largest local educators’ unions in the nation and is an affiliate of the National Education Association. We are committed to educational excellence and social justice and believe that the well-being of our members is inextricably linked to the well-being of our students, their families, and our communities. For more information, go to: www.mceanea.org.

PROGRAM AREA: Field Operations
POSITION TITLE: Manager, Member Representation
Reports to: Managing Director, Field Operations

Manager of Member Representation
The role of the Manager of Member Representation is to manage a team that provides advice and handles collective bargaining enforcement for union members seeking advice and representation. The Manager of Member Representation will contribute to building a stronger union by managing the day-to-day operations of the MCEA representation team. And serving as MCEA’s primary point on contact with MCPS’s Office of Employee Engagement and Labor Relations (OEELR) to resolve contract disputes and member concerns. The Manager of Member Representation will supervise, mentor, and train a team of staff to provide high quality advice, service and a consistently positive union experience to members contacting the union with representation needs. The Manager and representation staff will assist the local in all aspects of grievance handling, representation at pre-disciplinary and disciplinary meetings, other contract administration, and in responding to the advocacy needs of the membership.

The Manager of Member Representation performs a wide range of duties, which include:

  • Supervising and Mentoring the Representation Team
  • Monitor service levels daily and long-term; adjust schedules daily as needed
  • Manage non-phone casework time to allow staff time to complete active cases while
  • not impacting service levels
  • Develop schedules to meet service level requirements
  • Provide staff with support on contract administration, from call intake through
  • resolution of the matter
  • Regularly review caseloads with staff
  • Address complaints and solve problems
  • Ensure high quality member service, consistency and set a standard of excellence
  • and rigor
  • Develop and set benchmarks for the representation team
  • Collaborate with other Departments, including the organizing team to ensure first call resolution
  • Ensures calls/inquiries are referred to workplace leaders, or site based UniServ Director; follows up with team to ensure matters are handled properly
  • Develop and implement a program to include Building Action Teams in resolving grievances, hearings and signing up non-members
  • Ensure representation staff are able to interpret contract agreements and other relevant laws, regulations, policies, and practices and assist union members in understanding their
  • rights
  • Develop and hold representation staff accountable to ensure they are able to provide assertive and prepared advocacy, handle grievances, appeals, requests for hearings, and other
  • formal personnel matters on behalf of union members
  • Assist MSEA attorneys and other union staff in the preparation of hearings, including
  • investigation and preparation of witnesses and exhibits
  • Assist union members in achieving informal resolutions of work-related problems

Developing Workflow Systems

  • Forecast and monitor member inquiry volume
  • Monitor and improve processes to ensure the proper handling of all matters
  • Maintain document management systems to track all necessary documents and interactions
  • Manage the software, hardware, and systems needs of the representation team working with internal operations staff and vendors to make the optimal use of technology to support their work
  • Provide regular reports and analysis on the work of the team to the Managing Director of Field Operations
  • Meet with supervisor on a regular basis to report on work, coordinate projects, discuss training needs, and make recommendations
  • Participates in Labor management committee meetings and collaboration efforts

Developing and Implementing Ongoing Representation Staff Training

  • Oversee the training of new and incumbent representation staff
  • Identify informal and formal training opportunities
  • Create individual staff development plans, evaluate staff, and initiate disciplinary action where appropriate

Manager Will Need to Perform the Duties of a Working Supervisor at Times

  • Answer telephone calls, respond to emails and member walk-ins
  • Document calls and grievances in a central database
  • Refer calls to the field team where there is a workplace leader capable of handling the matter
  • Train, shadow, and coach workplace leaders to develop their skills
  • Problem-solve for members in response to inquiries
  • Interpret and advise members on their rights over the phone, in person or in writing
  • Analyze and apply collective bargaining agreements
  • Represent members at pre-disciplinary meetings and other investigatory interviews, grievance hearings, and in routine arbitration hearings
  • Track grievances
  • Participate in relevant training and professional development

Cross-Department Coordination

  • Coordinate the activities of the representation team with the overall program of the union
  • Support internal organizers through outbound calls to workers and workplace leaders
  • Assignments to political, electoral and growth mobilization as required by the organization
  • Other duties as assigned

Working Conditions

  • The position is based in Rockville, MD
  • While performing the duties of this job, the employee is regularly required work at a
  • computer and on the phone and to talk and hear
  • Travel to worksites for hearings, shadowing of staff is required
  • Ability to work long and irregular hours, and some weekends frequently required.
  • This position is a confidential, supervisory, managerial, exempt, non-bargaining unit classification.

Preferred Experience

  • 1+ years of staff supervisory or campaign lead experience.
  • 3+ years of progressively responsible union experience in member representation and contract enforcement.
  • Proven ability to develop effective work strategies and lead teams in a variety of assignments.
  • Experience using cloud/web-based data management systems.


  • Salaried position; requires nonstandard work hours and/or weekend and holiday work.
  • Travel is required, primarily within Montgomery County.
  • Must possess a cell phone, valid driver’s license, must have auto insurance that covers business driving, and must possess an automobile for business use.

MCEA offers a competitive salary. MCEA also provides a comprehensive benefits package including medical, dental, vision and prescription drug coverage, retirement savings plan, and long-term disability insurance.

Working Conditions and Physical Effort

  • Work is performed in a variety of settings – in schools, school district offices, a typical office work environment.
  • This position requires frequent driving throughout the county to various locations.
  • Must be able to occasionally remain in a stationary position up to 50% of the time.
  • The person in this position needs to regularly move about inside the office and other locations.
  • Constantly operates a computer, cell phone, and office productivity machinery, such as a copy machine and computer printer.
  • Frequently moves equipment & supplies weighing up to 25 pounds for various meeting and event needs.

Equal Opportunity Employer
MCEA is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Application Process
Qualified applicants should send cover letter, résumé, and 3 writing (one of which should be related to your work enforcing a contract or representing members in a contractual dispute) samples to:

Lindsay Barrett, Managing Director, Field Operations c/o Mary Neal
Montgomery County Education Association
12 Taft Court
Rockville, MD 20850

Email: mneal@mceanea.org
Subj: Manager, Member Representation

WHEN APPLYING: Be sure to indicate that you saw this information at UNIONJOBS.COM.