Program Manager
Membership Services

Based in Bethesda, MD

POSITION PURPOSE: The Program Manager, Membership Services serves actor/performers by responding to inquiries regarding membership eligibility requirements/verification, discussing joining fees, reviewing application materials, processing applications and assisting Executive Staff in overall actor/performer membership maintenance for the Washington-Mid Atlantic region. This position also assists the Entertainment Contracts Department in the office and in the field, serving actor/performer members at events, membership meetings, film festivals and panel discussions.


  • Respond to all phone and email inquiries from actor/performers concerning membership eligibility, joining fees and application materials, active membership accounts or billing inquiries.
  • Receive, review and process actor/performer membership applications.
  • Process cast clearance requests for all entertainment contract projects, record all Taft-Hartley reports in database and perform similar duties as assigned by the Entertainment Contracts Department.
  • Responsible for maintaining functions of the Reinstatement Obligation Review Committee (RORC), including minutes for the Committee, on behalf of all actor/performers seeking reinstatement of membership.
  • Maintain WMA Member Conservatory self-tape audition reservation calendar and audition readers’ co-op.
  • Perform other duties as assigned by Executive Staff.


(The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of this job with or without reasonable accommodation, using some other combination of skills and abilities.)

  • Able to communicate effectively in English, both orally and in writing.
  • Detail oriented and able to organize and coordinate detailed multiple tasks under daily deadlines, work under pressure, able to prioritize tasks and take direction from more than one supervisor.
  • Excellent computer skills and able to use PC applications, specifically Microsoft Outlook, Excel and Word.
  • Superlative interpersonal skills, high degree of patience and tact and be able to cultivate respectful, strategic and collaborative relationships with people from diverse backgrounds both internally and externally.
  • Must be familiar with standard office equipment and operations.
  • Dedication to workers’ rights and social justice.
  • Must be able to work in a challenging environment where constructive feedback from others is encouraged. Teamwork is a necessity.
  • Must maintain regular and acceptable attendance at such level as is determined at SAG-AFTRA’s sole discretion.
  • Must be available and willing to work extended hours (and/or overtime for applicable non-exempt positions) per day or per week, including weekends and holidays, as SAG-AFTRA determines is necessary to meet its business needs.

(Identify those competencies that are expected for the level of professionalism inherent in job – they need to align with performance appraisal competencies.)

  • Member Service
  • Communication
  • Dependability/Accountability
  • Job Knowledge
  • Adaptability
  • Teamwork

Education and/or Experience

  • Bachelor’s Degree
  • 3-4 years of formal training or education beyond high school.


  • Experience working in a busy office with office administration a plus.
  • Background in detailed job with strong computer skills and multiple tasking.
  • Experience working in a union environment a plus.

Apply HERE!

WHEN APPLYING: Be sure to indicate that you saw this information at UNIONJOBS.COM.