Hotel Trades Council

Hotel Trades Council

IT Support Assistant

Based in New York City, NY

The Hotel Trades Council, AFL-CIO, is the union for hotel workers in the New York City metropolitan area (including Northern New Jersey) and Capital Region of New York State. The union is currently seeking applications for the following position within its IT/Development Department: IT Support Assistant. We look to hire the best of the best and so are always accepting applications for these positions.

For more information about our organization, please see our recruitment video at: http://www.hotelworkers.org/article/Work-for-HTC.

The successful candidate will be responsible for managing user support requests and managing help request ticket queues as well as pro-active maintenance across our diverse systems.

In this fast-paced and rapidly changing environment, the successful candidate will have a cooperative attitude and strong aptitude for learning quickly, with the ability to identify what they need to know and take the initiative to seek out relevant resources.

It is essential that they be able to handle many projects at once while staying organized, flexible, detail oriented, can think creatively to solve problems efficiently, and communicate clearly to users with limited technical know-how.

Responsibilities may include:

  • Support help-desk workflow and maintain responsive communication with users
  • Assist with troubleshooting workstations, including: software installs, printer troubleshooting and resolving user issues
  • Assist with regular maintenance tasks on servers and workstations (Mac/Windows/Linux)
  • Updating and maintaining documentation, both physical & digital, including: asset inventory, software licenses, vendor information, warranties, configurations, and serial numbers
  • Configure and deploy user computers & phones

Additional consideration given for:

  • Commitment to social justice
  • Multilingual (especially Spanish or Chinese)
  • Experience using FileMaker Pro 6-17
  • Knowledge of Windows 7 and 10 desktop support

Any successful applicant who distinguishes him/herself, demonstrates commitment and resourcefulness, and develops an understanding of the union and its operations will have numerous opportunities for advancement in a number of interesting and challenging areas.

Salary & Benefits:
Starting salary will be $45,000- $65,000, depending on experience.

Excellent benefits and retirement package.

How to Apply:
The cover letter, résumé, references and additional materials should be emailed to: careers@nyhtc.org.

The New York Hotel Trades Council, AFL-CIO, is an equal opportunity employer. All persons regardless of age, race, ethnicity, gender, religious affiliation and sexual orientation are encouraged to apply.

WHEN APPLYING: Be sure to indicate that you saw this information at UNIONJOBS.COM.