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Hotel Trades Council

Hotel Trades Council


IT Support Assistant

Based in New York City, NY


The Hotel Trades Council (HTC), AFL-CIO, is the union of hotel and gaming workers in New York and Northern New Jersey. For 80 years, HTC has been at the forefront of the fight for social justice, including racial, economic and gender equality. Today, in a time of political uncertainty, massive income inequality and injustice, we continue to fight to better the lives of hotel and gaming workers.

HTC is currently seeking applications for an IT Support Assistant.

Responsibilities Include:

  • Support help-desk workflow and maintain responsive communication with users;
  • Troubleshoot workstations and printers, install software, and assist users;
  • Assist with regular maintenance tasks on servers and workstations (Mac/Windows/Linux);
  • Updating and maintaining documentation, both physical & digital, including: asset inventory, software licenses, vendor information, warranties, configurations, and serial numbers;
  • Configure and deploy user computers & phones.

Minimum Requirements:

  • Minimum of 3 years of professional help-desk experience;
  • Excellent analytical and interpersonal skills;
  • Ability to handle multiple projects simultaneously, and to work efficiently yet accurately;
  • Willingness to work long and irregular hours when necessary;
  • Ability to communicate respectfully and comfortably with people from diverse backgrounds;
  • Ability to learn quickly and grow into positions of greater responsibility;
  • Persistence and determination;
  • Resourcefulness and talent for problem-solving;
  • Good judgement.

Additional consideration given for:

  • Commitment to social justice;
  • Multilingual (especially Spanish or Chinese);
  • Experience using FileMaker Pro 6-17;
  • Knowledge of Windows 7 and 10 desktop support.

Opportunity for Advancement:
Any successful applicant who distinguishes him/herself, demonstrates commitment and resourcefulness, and develops an understanding of the union and its operations will have numerous opportunities for advancement in a number of interesting and challenging areas.

Salary & Benefits:
Starting salary will be $55,000- $65,000, depending on experience and includes an excellent benefits and retirement package (including employer-paid medical, dental, optical, pre-paid legal, Flexible Spending Accounts, Life Cycle Benefits, and the like).

How to Apply:
In addition to a résumé and references, applicants must include a cover letter. The cover letter should be clear and concise and explain which position you are applying for, the specific reasons for your interest in the position, and specify (with appropriate explanation) which of each of the listed qualifications you possess and which ones you do not possess.

The cover letter, résumé, references and additional materials should be emailed to: careers@nyhtc.org.

For more information about HTC, please see our recruitment video at: https://www.hotelworkers.org/article/Work-for-HTC

The New York Hotel Trades Council, AFL-CIO, is an equal opportunity employer. All persons regardless of age, race, ethnicity, gender, religious affiliation and sexual orientation are encouraged to apply.

WHEN APPLYING: Be sure to indicate that you saw this information at UNIONJOBS.COM.