Member Resource Representative (Bilingual) Fulltime
Location: SEIU Healthcare 775NW Headquarters          
Federal Way, WA

SUMMARY:
SEIU Healthcare 775NW is the long-term care workers union, representing more than 38,000 home care and nursing home workers across Washington and Montana. We are committed to uniting all long-term care workers, to improving the lives of working people and leading the way to a more just and humane world.

DESCRIPTION:
The goal of the Member Resource Center is to provide consistent, reliable member services through a small call center environment with fluctuating call volumes. Representatives answer incoming calls and email, handling questions about membership/dues, health care and other benefits, collective bargaining agreements, problems at work, union activities. The Representatives also provide information and assistance including advocacy, contract enforcement, more. Representatives work closely with union officers, staff, and leaders to communicate about union programs and current issues.

HOURS:
The Member Resource Center service hours will be from 8:00 a.m. to 6:00 p.m. PST, and staff currently work 40 hours a week. In the future, there may be additional shifts, with possible weekend hours, and with anticipated extended hours. Occasional weekend work required of all Representatives.

REQUIRED QUALIFICATIONS:
Applicants for the current opening must be bilingual in English and Russian.  Written and spoken fluency is required. The Member Resource Representative must be a good communicator, with excellent customer service/relationship skills and the ability to relate to limited-English speakers. Representatives should be able to demonstrate, basic computer literacy; basic database use; ability to accurately record notes of conversations in a web-based program; and ability to learn basics of the long term care industry, services provided by the union, and general knowledge of union representation. 

PREFERRED:
Political judgment, accountability/performance standards and attention to detail are required. Previous customer service experience in a call center, help desk, or informational/referral center or as a union steward is preferred.  Experience with one of the following types of organizations is a plus:  long term care, social services, labor unions, community organizations, civic engagement, voter registration programs or constituent services for elected officials. SEIU Healthcare 775NW is an affirmative action employer, and we encourage women, people of color, and recent immigrants to apply.

COMPENSATION & BENEFITS:

• Hourly, Overtime Eligible
• Pay ranges from $14.80 to $18.60 per hour (depending on experience).
• Benefits include fully employer-paid family health, dental, vision, prescription drugs, disability  and life insurance plans, a generous leave package, employer-paid pension, and an optional 401(K) plan, and other benefits.

SUBMISSION INSTRUCTIONS:

Send a cover letter and résumé detailing qualifications, language fluencies, salary history and three references to jobs@seiu775.org.  Reference Member Service Representative.