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Life Insurance Supervisor
Life Insurance Claims Department 

Based in New York City, NY
 

The 1199SEIU Benefit & Pension Funds provide comprehensive health, pension, and quality of life benefits to unionized workers represented by 1199SEIU United Healthcare Workers East.  We are among the largest labor-management funds in the nation, covering 400,000 members and their families.

If you’re ready for the brightest career future, join us in this excellent opportunity to showcase your talents.  We are currently seeking an experienced Life Insurance Supervisor for our Life Insurance Claims department.

Responsibilities

Supervise Staff:  monitor and control the flow of life insurance claims processing. Assign and distribute new claims. Ensure that life payments are processed timely once all required documents are received. Maintain a log of all assigned work for follow-up at specified times

  • Review and assess staff performances. Answer staff questions, coach, train, counsel and develop plans for corrective action. Prepare weekly, monthly reports of the unit’s activities turnaround times where all new claims are acknowledged within 15 days of receipt and are processed for payment within 10 business days of the receipt of all required information and ensure that appropriate deadline is met. Ensure that the staff is following up for needed information timely. Review files that are ready for closing
  • Collaborate with management team in the development of procedures that support improving processes and procedures and adherence to the guidelines provided by the Insurer (Amalgamated) or the State of New York. Play major role in the continued enhancement of the Life Insurance Tracking System (LITS)
  • Handle complex calls and difficult claims and issues resulting from inquiries and appeals
  • Monitor attendance and lateness. Prepare and maintain staff attendance and lateness records. Oversee telephone ACD loop line staff and see that the standard of 95% is met on a daily basis
  • Perform additional duties and projects as assigned by management
  • Must meet performance standards including attendance and punctuality

Qualifications

  • Bachelor’s Degree in Business or related area or equivalent years of work experience
  • Minimum of three (3) years relevant experience in Quality Control Review and one (1) year of experience in a lead/supervisory capacity
  • Basic knowledge of Microsoft Excel, Word and V3 preferred
  • Ability to handle sensitive interactions with beneficiaries
  • Excellent knowledge of Life Insurance claim processing practices, including benefits determination and eligibility requirements
  • Proven analytical skills and project management skills
  • Strong problem solving, analytical and decision making skills
  • Excellent oral and written communication skills; good attention to detail
  • Able to multi-task, establish priorities, meet deadlines, and follow through on assignments

We offer a competitive salary, an excellent fully employer-paid comprehensive benefits package and talented professional colleagues. For consideration and to apply, please visit us at http://chm.tbe.taleo.net/chm03/ats/careers/requisition.jsp?org=NBF1199&cws=1&rid=7179.
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We are an Equal Opportunity Employer.

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