City of New York, Department of Consumer Affairs

Director of Investigations
Office of Labor Policy and Standards

New York City, NY

Civil Service Title: Associate Inspector – Consumer Affairs
Level: II
Title Code No: 33996
Salary: Commensurate with Experience
Office Title: Director of Investigations
Work location: 42 Broadway, New York, NY
Division/Work Unit: Office of Labor Policy and Standards
Number of Positions: 1
Job ID: 339601
Hours/Shift: Varies

Job Description
The NYC Department of Consumer Affairs (DCA) protects and enhances the daily economic lives of New Yorkers to create thriving communities. DCA licenses more than 81,000 businesses in more than 50 industries and enforces key consumer protection, licensing, and workplace laws that apply to countless more. By supporting businesses through equitable enforcement and access to resources and, by helping to resolve complaints, DCA protects the marketplace from predatory practices and strives to create a culture of compliance. Through its community outreach and the work of its offices of Financial Empowerment and Labor Policy & Standards, DCA empowers consumers and working families by providing the tools and resources they need to be educated consumers and to achieve financial health and work-life balance. DCA also conducts research and advocates for public policy that furthers its work to support New York City’s communities. For more information about DCA and its work, call 311 or visit DCA at
nyc.gov/dca or on its social media sites, Twitter, Facebook, Instagram, and YouTube.

The Office of Labor Policy and Standards (“the Office,” “OLPS”), a new division at DCA aimed at giving workers in New York City a voice in City government, is responsible for enforcing the city’s municipal labor laws such as the Earned Sick Time Act, the Fair Workweek and Commuter Benefits Laws, implementing the Freelance Isn’t Free Act, expanding outreach and public education efforts to vulnerable workers, and conducting research and data analysis to recommend efforts to achieve workplace equity for women, communities of color, immigrants, refugees, and other vulnerable workers. The Office’s Division of Paid Care also assists workers to submit complaints regarding federal, state, and local labor and employment law violations and helps the Office coordinate with other government agencies, worker advocacy groups, as well as community, labor, and employment organizations.

This position is part of the senior management team at OLPS and works in coordination with the Deputy and Associate Commissioner and other senior managers to implement the agency’s critical initiative of establishing a central resource for workers, providing a dedicated voice in City government for New York City workers, and protecting and promoting labor standards and policies that create fair workplaces to ensure all workers can realize their rights, regardless of immigration status. The Director of Investigations will oversee the investigative work of OLPS, which includes, among other things, intake of complaints; investigations and evidence gathering; generation of proposed findings and settlement of cases; and review of employer compliance with case resolutions, all arising from alleged violations of City municipal labor laws including those enumerated above.

The Director of Investigations will supervise and train a growing team of ten investigators and other agency staff; assign cases and actively monitor and guide their progress; draft, review, and edit written investigative and other reports; and conduct complex investigations pursuant to the Office’s mandate and the laws the Office enforces. In addition, the Director of Investigations will participate in the hiring of junior investigators.

Key responsibilities will include:

  • Planning and conducting complex regulatory investigations to ensure employers comply with municipal labor laws;
  • Leading enforcement-related policy development and implementation, in coordination with the OLPS senior management team, as well as other labor law enforcement agencies, and external stakeholders;
  • Developing and expanding OLPS’s newly-established directed investigations program, using input and data from OLPS enforcement activities as well as from other jurisdictions and agencies;
  • Reviewing and updating investigative systems, processes, and procedures required to enhance enforcement work and OLPS accountability;
  • Supervising the work of and providing technical support to all staff on the OLPS investigative team;
  • Making recommendations to the Associate and Deputy Commissioner as to all aspects of investigations, including findings of violations, as well as remedies and penalties;
  • Coordinating with the Legal and Policy Director and Director of Advocacy and Enforcement on case investigations, collections, and specific policy and legal issues;
  • Recommending changes of law, rules, and procedures as needed to improve the effective enforcement of New York City’s labor standards laws;
  • Coordinating collaboration between OLPS’s investigative team and other local, state, and federal labor law enforcement agencies, as well as community organizations and worker groups;
  • Supporting development and improvement of OLPS’s case-management database systems;
  • Collaborating with the OLPS outreach team and the agency’s Communications Division regarding communications with media, community groups, businesses, unions, and the public; and
  • Working on other projects, as needed.

Minimum Qualification Requirements

  1. A four-year high school diploma or its educational equivalent and four years of full-time satisfactory experience in commercial, industrial or governmental inspections, investigations, or in law enforcement; or
  2. A baccalaureate degree from an accredited college and two years of full-time satisfactory experience as described in "1" above; or
  3. Education and/or experience equivalent to "1" or "2" above. However, all candidates must have a four-year high school diploma or its educational equivalent.

License Requirements
Possession of a Motor Vehicle Driver License valid in the State of New York.

PLEASE NOTE: New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Preferred Skills

  • Strong skills in supervision and the ability to work in and direct teams in a diverse environment of attorney and non-legal staff.
  • Knowledge and experience in worker misclassification issues.
  • Solid legal knowledge, analytic, research and writing skills.
  • Proficiency in Microsoft Office, including the ability to create and manipulate Excel documents using custom field formulas;
  • Experience using industry-recognized public and private investigative search engines and databases (e.g., LexisNexis
  • or CLEAR);
  • Ability and aptitude to quickly learn new computer programs and technology;
  • Experience working with legal and investigative staff in a government agency;
  • Ability to understand various laws, rules, and regulations sufficiently to analyze issues and present findings and recommendations;
  • Experience in handling multiple assignments with competing deadlines with a high degree of detail and accuracy;
  • Strong verbal and written communication skills;
  • Ability to work flexible hours, including nights and weekends;
  • Multilingual a plus.

To Apply
For Non-City/External Candidates:
Visit the External Applicant NYC Careers site and search by Job ID number (
Job ID: 339601).

For Current City Employees: Visit Employee Self Service (ESS) to view and click on Recruiting Activities, Careers, and search by Job ID number (Job ID: 339601).


*Appointments are subject to Office of Management and Budget (OMB) approval.

DCA and the City of New York is an Equal Opportunity Employer.

WHEN APPLYING: Be sure to indicate that you saw this information at UNIONJOBS.COM.