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SEIU Benefit Funds

 

Bi-Lingual English/ Spanish Call Center Manager
Grade: MGT C

Washington, DC


Salary: $83,217

Purpose:
This position is responsible for call center operations, mailroom operations, and functions related to the scanning of documents. This position assists other managers as needed in the coordination of administrative support functions.

Primary Responsibilities: (Any one position may not include all of the specific duties and responsibilities listed. Examples provide a general summary of the work required and should not be treated as a total and complete list of expected duties to be performed by employees in the classification.)

  • Manage Call Center representatives
  • Manage Benefit Administrative Clerks and coordinate all Fund mailings
  • Train and develop staff to ensure the call center is operating at peak efficiency with minimal interruptions
  • Act as liaison between Hyland and SEIU Benefit Funds staff to ensure functionality of the database
  • Act as a liaison between Neopost and SEIU Benefit Funds to ensure the mailroom equipment is functional
  • Perform other duties as assigned in support of the SEIU Benefit Funds

Direction and Decision Making:
This position reports to the Deputy Director and works independently.

Education and Experience:
Bachelor's degree in business, finance, or other related field, six (6) years of call center and/or administrative experience and three (3) years management experience.

Equivalency:
Associate's degree in business, finance or related field, eight (8) years of call center and/or administrative experience and three (3) years management experience or a combination of education and experience that would provide for the following knowledge, skills and abilities:

  • Knowledge of call center operations
  • Must be fluent in Spanish
  • Ability to handle emergency situations and prepare for such situations
  • Knowledge of benefit plans and their regulatory requirements
  • Ability to analyze reports and implement change to increase efficiencies of department operations
  • Ability to review, revise and implement processes to increase efficiencies of department operations
  • Well developed interpersonal and communications skills including the ability to communicate effectively, both orally and in writing
  • Demonstrated leadership skills, ability to manage several staff members
  • Ability to multi-task and track the progress of numerous assignments, mailings, projects, reports, etc.
  • Ability to handle multiple projects, meet established deadlines and adapt to an ever changing environment for the purpose of accomplishing results
  • Strong organizational skills
  • Ability to organize work/tasks to provide for systematic and efficient processes
  • Ability to produce work accurately and thoroughly
  • Must maintain ethical conduct
  • Ability to maintain flexible attitude and approach toward assignments while actively participating and supporting a team environment
  • Ability to design and implement short and long-term tasks and goals for the department
  • Strong diplomatic, discretionary and problem-solving skills
  • Advanced skills in the use of personal computers, specifically Microsoft Office Suite software

Physical Requirements:
Work is generally performed in an office setting. Long and extended hours required as necessary.

Application Requirements:
A résumé is required for all applications and a cover letter is highly suggested. Your cover letter should explain your reason for wanting to work for us, an example of how you demonstrated success in a similar position and a description of how this position fits into your long-term career plan.

SEIU Benefit Funds is an Equal Opportunity Employer.

Apply here: http://www.Click2apply.net/pkjw7976f62tmtjq

PI101773888

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