Member Action Center Organizer

Based in Los Angeles, CA

The MAO primary responsibility is to help workers form, build, and grow our union by answering calls that come into the MAC, and providing assistance to union-represented long-term care workers.

Duties and Responsibilities:
The MAO duties and responsibilities listed below are representative of the position:

  • Help form, build and grow our union through interaction with our membership.
  • Engage callers regarding topics pertinent to them as long term care workers including updates on politics, public policy, and other member issues.
  • Documentation of calls using MAC computer systems
  • Problem solving and providing resources for workers via phone or mail.
  • Answer questions about union contract or on-the-job rights: assistance filing a grievance/requests and/or referral to the staff team which handle collective bargaining and employer relations for Nursing Home phone calls.
  • Answer questions about union participation, including membership status/dues
  • Answer questions on employment benefits, assistance enrolling for healthcare benefits
  • Assist workers in registering for training courses and with questions relating to the California Long-term Care Education Center.
  • Encourage member participation in union activities, including civic engagement (of members) such as voter registration, get-out-the-vote and grassroots political advocacy, membership and COPE sign up.
  • Other duties as assigned

The MAO is expected to embrace, promote and demonstrate the organizations’ core values, which include but are not limited to:

  • High ethical standards
  • Train, develop, nurture and mentor members
  • Encourage team work and participation by staff and members
  • Ensure outstanding representation of the organization to internal and external allies and constituents.
  • Fluency in English/Spanish

Physical Requirements:
Work is generally performed in an office setting.

To Apply For This Position:
E-mail or fax a detailed résumé, cover letter, a one-page writing sample and the name, job title, address, and phone number of three professional references to:


In subject of email: Position Title of Position you are applying for.

(213) 368-0699
Attn: Human Resources

WHEN APPLYING: Be sure to indicate that you saw this information at UNIONJOBS.COM.