City of New York, Department of Consumer Affairs

Supervising Investigator (Consumer Affairs)
Office of Labor Policy and Standards

New York City, NY
(Manhattan, Brooklyn, Bronx, Queens, or Staten Island)

Civil Service Title: Associate Inspector (Consumer Affairs)
Level: II
Title Code No: 33996
Salary: $63,750.00 / $73,313.00* - $85,000.00
  *minimum with two years of continuous city service
Office Title: Supervising Investigator
Work location: Varies (Manhattan, Brooklyn, Bronx, Queens or Staten Island)
Division/Work Unit: Office of Labor Policy and Standards
Number of Positions: 1
Job ID: 311049
Hours/Shift: Varies

Job Description
The NYC Department of Consumer Affairs (DCA) protects and enhances the daily economic lives of New Yorkers to create thriving communities. DCA licenses more than 81,000 businesses in more than 50 industries and enforces key consumer protection, licensing, and workplace laws that apply to countless more. By supporting businesses through equitable enforcement and access to resources and, by helping to resolve complaints, DCA protects the marketplace from predatory practices and strives to create a culture of compliance. Through its community outreach and the work of its offices of Financial Empowerment and Labor Policy & Standards, DCA empowers consumers and working families by providing the tools and resources they need to be educated consumers and to achieve financial health and work-life balance. DCA also conducts research and advocates for public policy that furthers its work to support New York City’s communities. For more information about DCA and its work, call 311 or visit DCA at nyc.gov/dca or on its social media sites, Twitter, Facebook, Instagram, and YouTube.

The Office of Labor Policy and Standards (“the Office,” “OLPS”), a new division DCA aimed at giving workers in New York City a voice in City government, is responsible for enforcing the city’s municipal labor laws such as the Earned Sick Time Act and the Commuter Benefits Law, implementing the Freelance Isn’t Free Act, expanding outreach and public education efforts to vulnerable workers, and conducting research and data analysis to recommend efforts to achieve workplace equity for women, communities of color, immigrants, refugees, and other vulnerable workers. The Office’s Division of Paid Care also assists workers submit complaints regarding federal, state, and local labor and employment law violations and helps the Office coordinate with other government agencies, worker advocacy groups, as well as community, labor, and employment organizations.

OLPS is seeking an experienced Supervising Investigator to help implement new legislation, design and launch targeted workplace investigations, and ensure that adequate information is captured to complement OLPS’s mandate to research and develop programs to improve industry standards for workers. The Supervising Investigator will supervise and train a team of investigators, other agency staff, and investigative interns; assign cases and actively monitor and guide their progress; draft, review, and edit written investigative and other reports; and conduct complex investigations pursuant to the Office’s mandate and the laws the Office enforces. In addition, the Supervising Investigator will participate in the hiring of junior investigators.

Key responsibilities will include:

  • Planning and conducting complex regulatory investigations to ensure compliance with municipal labor laws;
  • Managing multiple on-going cases and investigative projects at the same time;
  • Obtaining, analyzing, and preserving evidence, including employer leave policies, tax filings, payroll records, and other financial documents;
  • Performing research using public sources, law enforcement databases, and other investigative tools;
  • Interviewing complainants, employers, and witnesses by telephone and in-person; and
  • Operating a motor vehicle and performing on-site investigations

Minimum Qualification Requirements

  1. A four-year high school diploma or its educational equivalent and four years of full-time satisfactory experience in commercial, industrial or governmental inspections, investigations, or in law enforcement; or
  2. A baccalaureate degree from an accredited college and two years of full-time satisfactory experience as described in "1" above; or
  3. Education and/or experience equivalent to "1" or "2" above. However, all candidates must have a four-year high school diploma or its educational equivalent.

License Requirements
Possession of a Motor Vehicle Driver License valid in the State of New York.

PLEASE NOTE: New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Preferred Skills

  • Strong skills in supervision and the ability to work in and direct teams in a diverse environment of attorney and non-legal staff.
  • Knowledge and experience in worker misclassification issues.
  • Solid legal knowledge, analytic, research and writing skills.
  • Proficiency in Microsoft Office, including the ability to create and manipulate Excel documents using custom field formulas;
  • Experience using industry-recognized public and private investigative search engines and databases (e.g., LexisNexis or CLEAR);
  • Ability and aptitude to quickly learn new computer programs and technology;
  • Experience working with legal and investigative staff in a government agency;
  • Ability to understand various laws, rules, and regulations sufficiently to analyze issues and present findings and recommendations;
  • Experience in handling multiple assignments with competing deadlines with a high degree of detail and accuracy;
  • Strong verbal and written communication skills;
  • Ability to work flexible hours, including nights and weekends;
  • Multilingual a plus.

To Apply
For Non-City/External Candidates:
Visit the External Applicant NYC Careers site and search by Job ID number (
Job ID: 311049).

For Current City Employees: Visit Employee Self Service (ESS) to view and click on Recruiting Activities, Careers, and search by Job ID number.


Post Date: 10/24/2017
Post Until: Filled

DCA and the City of New York is an Equal Opportunity Employer.

WHEN APPLYING: Be sure to indicate that you saw this information at UNIONJOBS.COM.