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Desktop Support Specialist
Florida Education Association

FEA Headquarters, Tallahassee, FL
 

LOCATION: Information Technology Department - FEA Headquarters, Tallahassee, FL
(statewide travel, long hours and weekend work are in scope for this position)

SUMMARY: Desktop Support Specialist reports to the Director of Information Technology. This position provides technical support for software, systems, hardware and connectivity for users across the state of Florida.

QUALIFICATIONS:

  •     BS/BA in a technology related field or 4+ years of work experience in a technology position
  •     Industry certifications preferred
  •     Experience working in a team-oriented, collaborative environment preferred
  •     Experience working in Association or labor union environment preferred

COMPETENCY FRAMEWORK:

Applicant must embrace, possess and exhibit the following competencies:

  • Experience with supporting various devices and configurations including but not limited to:
    • Microsoft Windows based desktops, laptops
    • Microsoft client/server applications
    • Microsoft servers
    • Macintosh desktops and laptops
    • Phones/mobile devices
  • Experience with installing, testing and troubleshooting devices listed above
  • In-depth knowledge and experience working with:
    • Microsoft Windows 7 and above client operating systems
    • Server 2008 and above server based operating systems
    • Microsoft Office Professional 2013 and above applications (Word, Excel, PowerPoint, Access, Outlook) is essential
  • Knowledge of Microsoft Office 365 applications and tools including setup and configuration
  • Analytical thinking and problem-solving capability
  • Great attention to detail and time-management skills
  • Strong customer-service orientation
  • Motivated to research and understand latest technologies and software
  • Ability to communicate ideas in both technical and user-friendly language

SPECIFIC DUTIES AND RESPONSIBILITIES:

  1. Scope, configure and maintain FEA headquarters and field computer and hardware platforms including desktop and laptop systems.
  2. Configure and support/debug issues with devices used at FEA headquarters and in the field including but not limited to:
    • Local and network printers and copiers
    • Docking stations
    • Mice
    • Keyboards
    • Monitors
    • Network connectivity
    • Backend systems used by these devices such as FTP folders
  3. Support end users to help them understand how to effectively use their systems and software.
  4. Manage network user accounts using a variety of tools including Active Directory and other software suites.
  5. Maintain and manage the supply/storage room within the IT department.
  6. Liaise with vendors to scope and order computer hardware systems and components. (laptops/desktops/monitors/keyboards/mice/printers, etc.) including supplies and software and hardware needed for FEA headquarters and field computers.
  7. Handle all support duties associated with ServiceDesk by providing problem solving, information about software/hardware, network usage and department procedures based on own knowledge or referring to appropriate Information Technology Department staff and resources.
  8. Participate in the planning, implementation and support of new hardware and software systems.
  9. Perform routine preventive maintenance on hardware and software systems in use at FEA and field locations.
  10. Assist users in identifying their Information Technology needs.
  11. Identify tools for end users to make them more efficient in the performance of their jobs.
  12. Conduct a variety of user trainings for both FEA headquarters and field users ranging from one-on-one training up to and including classroom training.
  13. Ensure provisioning of computers and other equipment for conventions or meetings requiring such functionality.
  14. Assist with reporting inventory of all leased and fixed-asset computer related equipment using appropriate software tools and documentation strategies including labelling and organization. This is a shared responsibility with others in the department and across departments.
  15. Travel to offices/locations as needed to support issues that cannot be fixed remotely.
  16. Monitor, maintain and correspond in a timely manner to requests and tasks put forth.
  17. Other duties as assigned by the Director of Information Technology Services.

COMPENSATION & BENEFITS: Salary per the negotiated agreement between the Florida Education Association and the Florida Staff Organization based on credited experience. Employer-provided hospitalization, medical, dental, vision, life and long-term-disability insurance; employer-paid retirement; vacation, sick leave, and holidays.

TO APPLY: Interested applicants should click on the link provided below – (1) statement of interest in the position and (2) updated resume. Applicants are strongly encouraged not to wait until the deadline to apply.
https://organizers.applicantstack.com/x/detail/a2gb5ri8x24d/aaak

APPLICATION DEADLINE: Open until filled

FLORIDA EDUCATION ASSOCIATION IS AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER
Consistent with the FEA Affirmative Action Plan, minority, female and physically challenged applicants are encouraged to apply.

WHEN APPLYING: Be sure to indicate that you saw this information at UNIONJOBS.COM.