Member Service Representative (MSR)

Based in Renton, WA

The position description is a guide to the critical duties and essential functions of the job, not an all -inclusive list of responsibilities, qualifications, physical demands and work environment conditions.  Position descriptions are reviewed and revised to meet the changing needs of the labor/management partnership.

Job Title: Member Services Representative (MSR)
Reports To: Director of Finance, Administration & RN Services

Position Overview:
The SEIU Healthcare 1199NW Multi-Employer Training Fund (Training Fund) is a non-profit, labor/management partnership between nine major healthcare employers and the largest healthcare union in Washington State. The Training Fund is a statewide program for addressing the workforce needs of participating employers and supporting the career, knowledge, and skill aspirations of SEIU Healthcare 1199NW members. This is an exciting opportunity to facilitate the provision of financial assistance and other academic supports to WA State healthcare workers as they pursue their education and move up the career ladder. This position regularly deals with stakeholders, including but not limited to students/members, contributing healthcare employers, and Union staff.

Essential Functions:

  • Provide exceptional customer service by:
  • Handling incoming telephone calls and directing callers to the appropriate information or person.
  • Notifying members of the status of their requests for benefits and identifying any missing paperwork to complete transactions.
  • Maintaining a respectful and supportive approach; our goal is to make things as easy as possible for members to access their benefits.

Maintain meticulous attention to detail while:

  • Verifying member eligibility for requested benefits and documenting as required.
  • Processing a high volume of member benefit requests; including following multi-step and complex compliance standards.
  • Entering data from member applications and benefit requests into the organization’s database.

Work effectively as an organizational team member by:

  • Taking an active approach to problem solving and process improvement.
  • Communicating openly with team members at all times.
  • Maintaining respectful relationships across the team.

Educational Requirements:

  • High school diploma or equivalent; Bachelor’s degree preferred.

Skills and Experience Required:

  • Superior customer service skills;
  • Ability to work effectively with a diverse member population including non-native English speakers;
  • High level of organization, record keeping, written and verbal communication skills.
  • Ability to work with minimal day-to-day direction and supervision while meeting deadlines;
  • Five years’ experience providing administrative support services;
  • Experience working with Microsoft Word, Excel, Outlook, and standard business software;
  • Ability to learn customized database software;
  • Ability to uphold the confidentiality of members’ data;
  • Ability to effectively interact with members, management, staff, board, vendors, consultants, and the public;
  • Ability to maintain focus with frequent interruptions;
  • Ability to work in a fast paced environment;
  • Ability to operate multi-line telephone system;
  • Strong teamwork skills;
  • Strong interpersonal and communication skills, written and verbal;
  • Must be committed to working within a labor/management environment;
  • Bi-lingual skills a strong plus.


  • Starting hourly rate range $19.23-$19.66 DOE/DOQ
  • Generous benefit package, including pension, health and dental insurance.
  • 1.0 FTE, Monday-Friday, 9 am-5:30 pm, non-exempt position.

Please send cover letter, resume and three references to Casey Ruiz at cruiz@healthcareerfund.org
Position will remain open until filled. First review of resumes will be Friday, October 20, 2017.

The SEIU Healthcare 1199NW Multi-Employer Training and Education Fund has a non-discrimination policy and is an equal opportunity employer.  Women, persons of color, bilingual/multilingual and LGBTQ individuals are strongly encouraged to apply. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

WHEN APPLYING: Be sure to indicate that you saw this information at UNIONJOBS.COM.