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Network/Systems Administrator
IS Department

Hanover, MD


Job Title: Network/Systems Administrator
Department: IS Department
Reports To: Information Systems Manager
FLSA Status: Non-Bargaining

SUMMARY
The incumbent serves at the Network / Systems Administrator and high-level helpdesk technician working directly with the IS Manager. Responsible for management, operation, security and maintenance of an enterprise voice, data, desktop, server and network infrastructure. Intermediate to advanced knowledge of Linux, Windows, VMWare, and experience with networking are required for this position.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Troubleshoots entry level to advanced system-level problems involving laptops, workstations, servers and applications
  • Act as on-call Administrator for technology resources and provides after hours support as required
  • Clearly communicate the scope of issues or projects and provide estimates for completion.
  • Consult with users to determine hardware, software and/or system functional specifications
  • Demonstrated experience with network routing, switching, and firewall systems to view network device configurations, analyze log files, troubleshoot encryption tunnels, and make recommendations for improving routing methods.
  • Ability to recommend and or write SQL, VB, or other scripts
  • Ability to use systems analysis and techniques to recommend enhancement and modifications of systems procedures
  • Ability to handle stress and organize multiple projects with competing interests for time
  • Proactively informs management of potential problems and identifies problem trends
  • Monitors and tunes the system to ensure optimum performance.
  • Recommends enhancements and modifications to systems and procedures to improve service provided
  • Maintains all network, desktop, server, VOIP, UPS, WIFI, cellular, and peripheral hardware
  • Develops and maintains technical documentation and training materials for educating end users and staff
  • Assist with training others on the team on practices, procedures, and technical aspects of the job
  • Maintains working knowledge of industry and technology advancements
  • Perform other duties as assigned

SUPERVISORY RESPONSIBILITIES
None

AUTHORITIES
None

COMPETENCIES

  • Analysis and problem solving skills
  • Excellent written and verbal communication skills
  • Strong interpersonal skills
  • Exceptional documentation skills
  • Team player
  • Ability to work independently with minimal supervision
  • Take and/or establish direction in a team-oriented environment
  • Ability to set goals, prioritize tasks, and work on simultaneous projects
  • Quick learner
  • Work well under pressure
  • Punctuality and good attendance is required
  • Understanding of network setup and design
  • Experience in a VMWare, Linux and Windows environments
  • Cisco switch, router, and firewall configuration and administration experience is a plus

EDUCATION and/or EXPERIENCE
Bachelor’s Degree in Computer Science or related field with three (3) to five (5) year of work experience required. Also, three (3) to five (5) years of client server experience. Computer literacy required. Union experienced preferred.

CERTIFICATES, LICENSES, REGISTRATIONS
Prefer candidates to have at least one of the following certifications: N+, MCSE, CCNA, RHCE or VCP; and/or a Bachelor’s degree in computer science or related field.

PHYSICAL DEMANDS
Lifting of boxes may be required in the course of organizing and distributing work in the office.

WORK ENVIRONMENT
Use of the computer for approximately 80% of the day. Thirty-five (35) hours will constitute the regular work week. The working hours will be seven (7) with one hour for lunch per day. Flex start time window applicable (7:30 a.m. to 9:00 a.m.). However, flex window hours are subject to change to assigned start time(s) based on departmental needs. Dress code is business professional. Work may require occasional travel. Additionally, some weekend and evening work required.

Apply and upload resumes though our online system at: http://iupat.balancetrak.com/2017020/UJ.

EOE

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