Customer Service Representative
Facilities and General Services Department

Washington, DC

OPEIU Grade A2
Customer Service Representative
Facilities and General Services Department
Location: Headquarters
Salary starts at: $36,930

This position provides general and clerical assistance to General Services in support of the successful work order tracking and monitoring for the General Services and Facilities Departments.


  • Support customer requests as directed daily based on deadlines and priorities.
  • Answer incoming calls from the GS Help Desk as well as receives e-mail requests and work order forms and enters into Track-it system. This includes work requests for all General Services and Building Services functions.
  • Routes work orders to appropriate staff for completion of task.
  • Runs weekly reports including open work ticket and work completion reports.
  • Open, date stamp and distribute daily departmental mail.
  • Handle routine requests for information.
  • Route calls and deliver messages for staff in a timely manner.
  • Clerical support for the Manager of General Services. Required to perform other routing clerical duties associated with this function.
  • Serve as back up for the switchboard. May be assigned to other related General Services functions, such as, mail room, office supplies and local union supply orders and may sign for incoming UPS, USPS, or messenger deliveries. Insert materials, affix labels, collate, package and seal a variety of letters, magazines and printed materials.


  • Graduation from high school or equivalent with 1-2 years of work experience.


  • Basic knowledge of modern office equipment such a copier, fax machines, telephone and other similar office equipment.
  • Written and verbal communications skills proficient to exchange routine department information, and to provide spelling and punctuation proofreading and ability to compose simple correspondence.
  • Proficient in the use of Microsoft Office software.
  • Ability to type 40-45 words per minute.
  • Ability to work within strict deadlines and ability to establish and maintain effective working relationships with employees.

**A Skills Assessment may be required of all candidates**

Posting Date: July 10, 2017

To be considered
For each position of interest, please send a separate email with an attached cover letter and resume to: recruiting@afscme.org.

Proud to be an Equal Opportunity/AA Employer

WHEN APPLYING: Be sure to indicate that you saw this information at UNIONJOBS.COM.