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Membership Services Representative
Full Time

Silverdale, WA / Seattle, WA


The United Food and Commercial Workers Union Local 21 is seeking an experienced Membership Services representative with excellent communication and technical skills. In addition to working with UFCW 21 members, the Membership Services Representative will work with other staff and employer representatives.

Responsibilities:

  • Must be able to work quickly and accurately in a custom, web-based database - searching for specific information, editing records, and generally taking ownership over the quality of the membership data contained within.
  • Must be able to work collaboratively within the membership team, as well as independently.
  • Must be accountable for the quality of member database records related to dues and member/employer information.
  • Must be detailed oriented with experience in preparing, administering, and maintaining a variety of electronic reports for local 21 staff.
  • Must be comfortable working with aggressive and moving deadlines, with the ability to maintain employer and member accounts on a timely basis while simultaneously assisting members on the phone.
  • Must be able to analyze accounts receivable and remedy discrepancies in the database.
  • Must be prompt, motivated, and willing to learn as the local grows.

Skills:

  • Proficiency with the following tools:
    • Microsoft Windows - basic navigation of applications ...
    • in particular, strength in Microsoft Excel, Word, and Outlook...
    • and specifically, a good command of working with spreadsheets - searching, sorting, grouping, editing and efficiently moving through a grid-based, online environment.
    • Computer and 10-key data entry - populating basic forms, quickly and accurately
  • Superior customer service experience required.
  • Professional communication - in-person, meetings, email, telephone, etc. - is necessary.
  • Position requires strong problem-solving, multitasking and organizational skills

Salary / Benefits: DOE; includes generous health care and other benefits. This position is an administrative position, with membership in OPEIU 8.

Women and people of color are strongly encouraged to apply. UFCW 21 is an equal opportunity employer. We offer an excellent wage package including medical and pension benefits.

Please notify Kim Micheau by email kmicheau@ufcw21.org if you are interested in the position.

No calls please.

About UFCW Local 21
Building a Movement for the 21st Century - UFCW 21 is the largest private sector union in Washington State with over 45,000 members working in grocery stores and retail, healthcare and other industry jobs. UFCW 21 is led by a President and Secretary/Treasurer and a large representative member Executive Board. Our membership is among the youngest and most diverse in the labor movement. We are committed to building a powerful union that fights for economic, political and social justice in our work places and communities. Visit http://www.ufcw21.org for more information about our union.

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