Restaurant Opportunities Center

Program Manager

Washington, DC

Founded initially after September 11th, 2001, the Restaurant Opportunities Center (ROC) has grown into a national organization with more than 18,000 low-wage restaurant worker members in New York, the San Francisco Bay Area, Los Angeles, New England, Chicago, Florida, Michigan, New Orleans, New Mexico, Pennsylvania, Seattle, and Washington, DC. In each region, we are organizing restaurant workers, employers, and consumers to win 'One Fair Wage' legislation and ballot measures that will raise wages for restaurant workers and eliminate the lower wage for tipped workers, who are largely women. Over the last 13 years, we have organized thousands of workers to win $10 million in misappropriated tips and wages and discrimination payments for low-wage workers, and significant policy changes in high-profile fine dining restaurant companies covering thousands of workers. We have partnered with 200 responsible restaurant owners to promote the 'high road' to profitability, and trained more than 5,000 restaurant workers to advance to livable wage jobs within the industry. We have also published thirty ground-breaking reports on the restaurant industry, obtaining significant media coverage, played an instrumental role in winning a statewide minimum wage increase and paid sick days for tipped workers, and initiated other policy campaigns at the local, state, and federal level. We own and operate restaurants called COLORS that serve as the home base for our workforce-development training and membership programs in New York and Detroit, and will be expanding COLORS to New Orleans, Washington DC, and Oakland in the near future.

We are looking for a Program Manager who will organize and coordinate ROC’s programs and build leadership of workers, employers and consumers, and move ROC’s policy initiatives in Washington, DC.


  1. Worker Member Leadership Development
    • Build worker member leadership through ROC's job training institute, the COLORS Hospitality Opportunities for Workers (CHOW) Institute
    • Build and maintain partnerships with institutions of higher education to certify the CHOW Institute’
    • Recruit instructors for CHOW, handle payment requests, and coordinate scheduling of classes
    • Work with CHOW instructors to secure off-site locations for classes
    • Work with CHOW instructors and community partners to tailor the CHOW curriculum to meet programmatic needs
  2. Employer and Consumer Member Leadership Development
    • Recruit employer members and build their leadership through RAISE, ROC's national restaurant association
    • Program and coordinate monthly RAISE meetings
    • Build consumer member leadership through ROC’s allied organization, Dinners United
  3. Affiliate Institution Building
    • Work with ROC United Operations & Finance Director, DC Campaign Manager, and DC Affiliate Director to launch events in COLORS DC space, including consumer membership-building events and campaign events.

In addition to the above listed job duties and responsibilities, there are conditions and requirements which are essential for anyone occupying the post.

  • Deep commitment to a vision of racial, gender and economic justice and to building progressive power.
  • You have a minimum of 3 years successful program management experience with a base building organization
  • A minimum of 1 year experience with membership retention strategies
  • Experience supervising a team of 2+ employees and/or volunteers
  • Must have a valid driver's license and access to an operating car with insurance
  • Strong written and verbal skills, and ability to listen.
  • Ability to work under pressure.
  • Willingness to travel and work flexible hours required.
  • Commitment to building progressive political power.
  • Ability to work independently: Self-motivated
  • Preferred: basic computer skills (word processing, spreadsheet & database, electronic communication, social media tools such as Twitter and Facebook)
  • Commitment to building progressive power
  • Minimum 1-3 years restaurant industry experience preferred
  • Spanish fluency a plus.

Working Conditions:
The Program Manager is required to work long and irregular hours including work on weekends and on holidays as necessary. The work of the Program Manager necessitates flexibility as demands and priorities for a particular program or the overall organization shift. It is expected that the Program Manager be available during the times that workers in their assigned area are available at their work site, home or other locale. You may be required to travel.

There will be an evaluation after the first month and then at the three and at a minimum an annual review will be done.


  • Starting pay for the Program Manager is based on experience.
  • Generous benefits, including health and dental coverage, 401(k) plan, paid vacation, personal days, and holidays.

Please send resume and cover letter to the attention of Diana Ramirez to rachel.t@rocunited.org.

Immigrants, women, and people of color strongly encouraged to apply.

WHEN APPLYING: Be sure to indicate that you saw this information at UNIONJOBS.COM.