ULTCW Member Action Center (MAC) Organizer
Bilingual in Korean required

Los Angeles, CA

ULTCW Member Action Center (MAC) Organizer:  Looking for candidates who are interested in helping workers form, build, and grow our union by answering calls that come into the MAC, and providing assistance to union-represented long-term care workers.

Requirements include: 

  • Bilingual in Korean
  • Answer inbound calls and/or place outbound calls using computer based phone system, and speaking through a head set or phone handset, may include answer, disconnect, place on hold, conference with another call, make "help desk" call
  • Follow call flow script to gather information on caller and answer questions appropriately.
  • Review, update and create new notes by typing in computer databases.
  • Create follow up work orders (escalations, mail requests, etc.) as needed.  This is done using online forms.
  • Use customer service skills and techniques to resolve caller complaints and concerns
  • Use Standard Operating Procedures for a variety of activities including but not limited to: class registration, verification of eligibility for health insurance benefits, first level investigation of member complaints and/or discipline, etc.
  • Proficiency in computer skills such as work and excel.
  • Passing an entry level test for computer literacy and language skills

If you are interested or know of any member who is interested, please email your resume to jobs@seiu-ultcw.org or fax it to 866-396-2163

Please specify what languages you speak.

WHEN APPLYING: Be sure to indicate that you saw this information at UNIONJOBS.COM.