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Member Action Center (MAC) Organizer
Bilingual in Korean required

Los Angeles, CA


Member Action Center (MAC) Organizer:  Looking for candidates who are interested in helping workers form, build, and grow our union by answering calls that come into the MAC, and providing assistance to union-represented long-term care workers.

Requirements include: 

  • Bilingual in Korean
  • Answer inbound calls and/or place outbound calls using computer based phone system, and speaking through a head set or phone handset, may include answer, disconnect, place on hold, conference with another call, make "help desk" call
  • Follow call flow script to gather information on caller and answer questions appropriately.
  • Review, update and create new notes by typing in computer databases.
  • Create follow up work orders (escalations, mail requests, etc.) as needed.  This is done using online forms.
  • Use customer service skills and techniques to resolve caller complaints and concerns
  • Use Standard Operating Procedures for a variety of activities including but not limited to: class registration, verification of eligibility for health insurance benefits, first level investigation of member complaints and/or discipline, etc.
  • Proficiency in computer skills such as work and excel.
  • Passing an entry level test for computer literacy and language skills

To Apply For This Position
Mail, e-mail or fax a detailed resume, cover letter, a one-page writing sample and the name, job title, address, and phone number of three professional references to:

E-mail:
jobs@seiu2015.org

In subject of email: Position Title of Position you are applying for

Mail:
SEIU Local 2015
c/o Human Resources
2910 Beverly Blvd.
Los Angeles, CA 9005

Fax:
(213) 368-0699
Attn: Human Resources

Please specify what languages you speak.

WHEN APPLYING: Be sure to indicate that you saw this information at UNIONJOBS.COM.